Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erinn McCann

Zephyr Cove,NV

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

20
20
years of professional experience

Work History

Supervisor

Wholefoods
South Lake Tahoe, CA
10.2019 - Current
  • Complied with company policies, objectives and communication goals.Established and enforced clear goals to keep employees working collaboratively.Realigned workflows with changing business demands by evaluating processes and employee strengths.Resolved customer complaints and adjusted policies to meet changing needs.Developed position rotation to support continuous improvement and operator development.Created training manual for employees to use as reference guide.Maintained operating schedules to provide effective coverage for key areas and achieve objectives.Coached and mentored staff members through constructive feedback to develop long-term career goals.Developed team members into supervisors to promote family-based and performance-oriented culture.Coached staff on strategies to enhance performance and improve customer relations.Demonstrated excellent communication skills in resolving product and consumer complaints.Addressed internal and customer-related issues each day and affected strategic resolutions.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Delegated work to staff, setting priorities and goals.Developed and mentored team members to provide hospitable, professional service while adhering to established service models.Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Treated associates with fairness and respect, providing recognition of accomplishments.Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Poker Dealer

Peppermill Casino
Reno, NV
04.2005 - 10.2019
  • Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.Prioritized and organized tasks to efficiently accomplish service goals.Demonstrated self-reliance by meeting and exceeding workflow needs.Exceeded customer satisfaction by finding creative solutions to problems.Provided gambling chips and coin money in exchange for legal currency for players to join in games.Dealt various casino games, juggling multiple hands over shifts and numerous patrons nightly.Performed functional game duties quickly by efficiently handling money and chips.Explained rules, took bets, and delivered payouts to facilitate movement of games.Calmed down angry guests or patrons using skills in active listening and positive engagement.Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.Maintained enjoyable environment by entertaining and engaging players at tables.Communicated with supervisors and managers about suspicious or unruly behavior from patrons.Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.

Lead Coordinator

IDEXX Laboratories
Sacramento , Ca
07.1996 - 07.1999
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

High School Diploma - undefined

Ponderosa High School

Skills

Training & Developmentundefined

Timeline

Supervisor

Wholefoods
10.2019 - Current

Poker Dealer

Peppermill Casino
04.2005 - 10.2019

Lead Coordinator

IDEXX Laboratories
07.1996 - 07.1999

High School Diploma - undefined

Ponderosa High School

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Erinn McCann