Summary
Overview
Work History
Education
Skills
5 Time consecutive Captains Club Winner ( Top 1% Sales performance in the nation)
Timeline
StoreManager
Erinn Morrison

Erinn Morrison

Chelan,WA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

16
16
years of professional experience

Work History

Buisness & Sales Manager

Chelan Wireless
10.2017 - 12.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Handled B to B Accounts
  • Did accounts receivable in QB
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.

Store Manager

Verizon Wireless
02.2015 - 07.2017
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Office Administrator & Medical Biller

Hanger Orthopedic Group
05.2008 - 06.2010
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
  • Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate of Science - Sports Med Psych

Spokane Falls Community College
Spokane, WA
05.2014

High School Diploma -

Lewis & Clark High School
Spokane, WA
06.2006

Skills

  • Sales Reporting
  • Vendor Management
  • Strategic Planning
  • Profitability Optimization
  • Marketing
  • Sales Operation
  • Revenue Forecasting
  • Client Relationship Management
  • Business Planning
  • Order Management
  • Staff Management
  • Performance Management
  • Sales Tracking
  • Account Management
  • Lead Generation
  • New Business Development
  • Sales Team Training
  • Pipeline Management
  • Solution Selling
  • Market Research
  • Territory Sales Management
  • Strategic Account Development
  • B to B Sales

5 Time consecutive Captains Club Winner ( Top 1% Sales performance in the nation)

Captains club was a corporate commendation that Verizon gave only the top 1 percent in the nation. I was the recipient of this award 5 years in a row.

Timeline

Buisness & Sales Manager

Chelan Wireless
10.2017 - 12.2023

Store Manager

Verizon Wireless
02.2015 - 07.2017

Office Administrator & Medical Biller

Hanger Orthopedic Group
05.2008 - 06.2010

Associate of Science - Sports Med Psych

Spokane Falls Community College

High School Diploma -

Lewis & Clark High School

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Erinn Morrison