Erinn Shields
Moreno Valley,CA
Summary
Care-focused Phlebotomist bringing 20 years background in Acute Urgent Care settings and experience working in hospital/laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Dispatch Health
09.2022 - 01.2024
- Managed a staff of 10 medical professionals responsible for the clinical/operational goals consistent with Dispatch Health's policies and procedures
- Collaborated with outside ancillary providers, including laboratory and physician providers to establish best demonstrated practices ("BDP") of service delivery, including triage protocol, fleet management of medical rovers, supply chain ordering and management, OSHA/Quality Management, medical assistant competency training, temperature log monitoring/documentation, supply chain management and other required complex certification standards for medical assistants
- Hosted, coordinated and participated in various health care fair activities and educated the community on the benefits of home care vs
- Medical care services provided in an office or acute setting.
Quality Improvement Specialists
Valle del Sol
03.2022 - 09.2022
- Ensured adherence and compliance of Providers and staff consistent with Federally Funded Qualified Health Center by writing, establishing and implementing policies, procedures, practice creation documents
- Coached staff departments on implemented policies, procedures in support of improved patient experience/patient satisfaction, expected, outcomes and cost reduction
- Front line point of contact for regulating entities to address/follow up on population health management goals consistent with Federal and state guidelines
- Completed and followed up on chart audits and other quality improvement abstractions consistent with Federal, state and Valle del Sol's policies and procedures.
Phlebotomist
Banner Health
01.2021 - 03.2022
- Performed laboratory services according to patient triage/acuity levels consistent with Banner Health's policies and procedures, which includes between 40 to 60 patient blood draws per night, specimen integrity, which included lab processing for test management
- Documented each lab specimen, maintained the pending phlebotomist log and workload
- Consistent with Banner Health's policies and procedures and Joint Commission standards.
Medical Assistant
Integrated Pain Solutions ("IPS")
08.2018 - 12.2020
- Completed patient medical triage, which included assessment, vital signs, pill counts, urine/saliva drug screens to ensure proper metabolites are present in conjunction with medication (controlled) consumption, patient monitor and Suboxone clinic work, patient preparation for doctor exams, completed patient check out/discharge, referrals, and applicable medical records request.
Quality Management Manager
US Healthworks Medical Group
06.2015 - 04.2018
- Promoted from Back Office Supervisor to Quality Management Manager
- Was the service matter expert ("SME") on healthcare quality management for 50 to 60 clinics within the Eastern Region
- Wrote, implemented, and executed quality management plans and activities at a regional level consistent with US Healthworks Medical Group, federal, state law and other accrediting bodies
- Provided clinical education and training to staff on all aspects related to the healthcare environment and back office functions to ensure efficiency and compliance with clinical operation standards
- Assisted senior clinical and other executive management in the development, standardization, implementation and management of national and regional operational policies and procedures
- Was responsible for the interpretation of standards and regulations for clinical personnel
- Performed regional clinic audits to ensure program compliance.
Back Office Supervisor
US Healthworks Medical Group
08.2007 - 06.2015
- Recruited, hired, supervised, trained 15 urgent care medical staff assistants, back office schedulers and other back office staff; completed patient urine drug and hair screens, saliva testing, breathalyzer (RBT IV), certain medication administration, performed PFT's, Audiograms, EKGs, vision screening, physical abilities testing, phlebotomy services, subcutaneous injections consistent with policies and procedures, medial record documentation/maintenance/EMR (Athena, Cerner) consistent with federal, state and accrediting body requirements, patient triage, other assessment, work status and physical reporting, performed limited scope x- rays, completed Provider-assist wound care with invasive procedures as instructed (sutures, staples, irrigations, eye injuries ("Morgan Lens"), and less-invasive activities to including splinting, casting, and dressing, ordered/maintained medical supply inventory, completed medication and medical supply inventory audits/maintenance, maintained pharmacy inventory system in accordance with federal, state-specific guidelines, accrediting bodies and as directed by the Center Medical Director
- First point of contact for medical equipment functionality, calibration/quality assurance.
Education
Associate In Arts - Pre-Nursing
Sandhills Community College
Pinehurst, NC05.2018
Certified Nursing Assistant in Nursing -
Fayetteville Technical College
05.2018
Skills
- Microsoft Office
- PowerPoint
- AS400
- Cerner
- Athena
- Looker Analytics
- Healthcare Clinical and Business Operation's
- Medical Terminology
- Accreditation survey standards
- Sample and specimen collection
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Phlebotomy
- Procedure Assistance
- Compassionate
- Professionalism and Ethics
- Anatomy and Physiology Knowledge
- Reliable team player
Personal Information
Title: Medical Office Manager
Certification
Certified Phlebotomy Technician I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Medical Office Manager
Dispatch Health
09.2022 - 01.2024
Quality Improvement Specialists
Valle del Sol
03.2022 - 09.2022
Phlebotomist
Banner Health
01.2021 - 03.2022
Medical Assistant
Integrated Pain Solutions ("IPS")
08.2018 - 12.2020
Quality Management Manager
US Healthworks Medical Group
06.2015 - 04.2018
Back Office Supervisor
US Healthworks Medical Group
08.2007 - 06.2015
Associate In Arts - Pre-Nursing
Sandhills Community College
Certified Nursing Assistant in Nursing -
Fayetteville Technical College
Similar Profiles
Judith HillJudith Hill
Adult Nurse Practitioner at Dispatch HealthAdult Nurse Practitioner at Dispatch Health
EVA JURADOEVA JURADO
Area Supervisor Imaging at Dispatch HealthArea Supervisor Imaging at Dispatch Health
TONYA TIDWELL, PA-CTONYA TIDWELL, PA-C
Physician Assistant, Urgent Care at Dispatch HealthPhysician Assistant, Urgent Care at Dispatch Health
Lianny HollandLianny Holland
EMT at Dispatch HealthEMT at Dispatch Health
Alexis CookAlexis Cook
Cook/Cashier at La Sierra UniversityCook/Cashier at La Sierra University