Erinnae Lorick
Columbia,SC
Summary
Ambitious, career-focused professional with related experience and solid history of success in the real estate industry and customer service. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager Intern
Brittney Wright
Charlotte, NC
06.2022 - 11.2022
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Performed administrative tasks such as payroll processing or updating employee records.
- Identified training needs among employees according to business requirements.
Real Estate Agent
License Pending
Columbia, SC
02.2024 - Current
Auxilary Coordinator
Richland School District 2
Columbia, SC
06.2022 - 01.2024
- Maintained accurate financial records including accounts receivable and payable, payroll and budgeting.
- Managed studio operations including customer service inquiries, scheduling appointments and managing staff schedules.
- Coordinated meetings between staff members to discuss upcoming projects or assignments.
- Negotiated rates with vendors providing services related to the studio's operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Customer Service Representative
Blue Cross and Blue Shield
Columbia, SC
12.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
W.J. Keenan High School
Columbia, SC06-2022
License - Real Estate
Real Estate School For Success
Columbia, SC06-2022
Skills
- Hospitality Management
- Operations Management
- Marketing
- Guest Relations
- Outstanding Communication Skills
- Hospitality
- Property Management
- Fair Housing Mandates
- Real Estate
- Adaptable
- Administrative Support
- Data Entry
- Data Collection
- Customer Consulting
- Quality Control
- Staff Training and Development
- Training and Mentoring
- Revenue Optimization
- Team Management
Certification
- Real Estate License - Pending
- Property Management - Pending
- Customer Service
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Real Estate Agent
License Pending
02.2024 - Current
Customer Service Representative
Blue Cross and Blue Shield
12.2022 - 11.2023
Hotel Operations Manager Intern
Brittney Wright
06.2022 - 11.2022
Auxilary Coordinator
Richland School District 2
06.2022 - 01.2024
High School Diploma -
W.J. Keenan High School
License - Real Estate
Real Estate School For Success
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