Erinne Palmer-Mitchell
Indianapolis,IN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
App Support Specialist II
NEXTGEAR CAPITAL
05.2015 - Current
- Streamlined processes on special projects, reducing teamwork time by 40% through improved workflow design and resource organization.
- Refined and clarified language for new Standard Operating Procedures (SOPs), ensuring consistency, accuracy, and ease of adoption.
- Maintain strict security standards by verifying proper approvals and safeguarding sensitive information.
Sr. Customer Service Specialist
CNO FINANCIAL
03.2013 - 05.2015
- Supported onboarding by training new hires and providing clear process guidance to improve team readiness and performance.
- Educated customers on products, correspondence procedures, and claim processes, strengthening trust and overall satisfaction while maintaining an audit score of 90% or higher.
Service Manager/Executive Assistant/Title Specialist
JD BYIDER
02.2006 - 03.2013
- Increased and maintained a Customer Satisfaction Index (CSI) score of 93% or higher by restructuring workflow, delegating tasks effectively, and optimizing service technician job timing.
- Provided executive-level support including travel coordination, calendar management, and expense report preparation for C-Suite executives.
- Secured, scheduled, and prepared boardrooms for executive meetings, ensuring seamless logistics and readiness.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College
Indianapolis, IN05.2021
Technical Certificate - Human Services
Ivy Tech Community College
Indianapolis, IN 08.2020
Skills
- Microsoft Products – OneDrive, Word, Outlook, Excel, PowerPoint, Teams, Copilot
- Google Calendar
- Salesforce
- Canva
- Staff management
- Project management
- Project planning
- Project scheduling
- Meeting facilitation
- Team collaboration
Certification
- PMP - Project Management Professional (Pending - June 2026)
Timeline
App Support Specialist II
NEXTGEAR CAPITAL
05.2015 - Current
Sr. Customer Service Specialist
CNO FINANCIAL
03.2013 - 05.2015
Service Manager/Executive Assistant/Title Specialist
JD BYIDER
02.2006 - 03.2013
Associate of Applied Science - Human Services
Ivy Tech Community College
Technical Certificate - Human Services
Ivy Tech Community College