Summary
Overview
Work History
Education
Skills
Certification
Timeline

Erinne Sonnenberg

Waukesha,WI

Summary

An accomplished leader with outstanding skills in building customer relationships and effective communication. Extensive background includes mastering key performance indicators (KPIs), managing pipelines, and developing budgets and sales strategies. With a solid foundation in project management, consistently deliver results by leading successful direct marketing campaigns, consumer goods initiatives, and comprehensive programs. Excels in tracking and reporting on account health and profitability with precision and efficiency. Expertise extends to process improvement and adherence to quality standards. Proactively take charge of teams, demonstrating meticulous attention to detail and a strong ability to work independently toward achieving objectives. I am highly skilled in Microsoft Suite, including Excel, Access, Office, PowerPoint, SharePoint, Smartsheets, and various CRM tools. Relentless commitment to enhancing customer experiences further emphasizes professional strength and effectiveness.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Implementation Director

SLWM
02.2023 - 12.2024
  • Creates work plans and manages and executes project deliverables from first scope assessment to end-user rollout and execution
  • Escalate critical issues and risk factors that might delay a deliverable or threaten effective project completion to project stakeholders
  • Allocated & managed implementation resource team 3-6 direct reports
  • Manages new client SLAs/SOPs as agreed upon in contract negotiations
  • Writes formal responses for incoming RFPs/RFIs – collaborates with departments to ensure accuracy
  • Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
  • Collaborated with stakeholders to define project scope, aims, and deliverables while managing expectations throughout the project lifecycle
  • Utilized project management software/tools to track progress, manage documentation, assign tasks, and watch resource allocations
  • Resolved conflicts or escalated issues that arose during projects by collaborating with relevant stakeholders towards mutually beneficial solutions
  • Prepared detailed reports/presentations summarizing key findings/results from completed projects
  • Implemented risk mitigation strategies to minimize potential disruptions to project timelines and deliverables
  • Showed opportunities for cost savings or process optimization within projects through continuous analysis and evaluation
  • Delivered training sessions for staff members on new systems or processes following implementation, resulting in a more confident workforce able to utilize tools efficiently.
  • Demonstrated adaptability in managing complex projects with tight deadlines, shifting priorities, or unexpected challenges while still achieving desired outcomes.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.
  • Negotiated contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Created and implemented contingency plans to address potential risks.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
  • Accelerated revenue growth by successfully leading multiple high-stakes implementations that met client expectations for quality and timeliness consistently over time periods specified per contracts/agreements signed upfront between parties involved prior
  • Ensured adherence to regulatory guidelines when implementing new systems or processes within various industries such as healthcare or finance sectors.
  • Implemented best practices in change management to facilitate smooth transitions during software or system upgrades for minimal disruption to end-users.

Health Care Account Executive

RBO Printlogistix
03.2018 - 01.2023
  • Trained junior team members (3/5 direct reports) on best practices for account responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Awarded with President's Club Award—1.36 million dollars in sales growth
  • Responsible for inventory management—with an accuracy rate of99.8%
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Vendor management – Research and develop solutions for customers and find ways to save clients' money
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Coordinate and manage the execution of comprehensive programs and web-to-print site builds, as well as managing existing web-to-print sites
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Presented professional image consistent with company's brand values.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Streamlined account management processes for increased efficiency and improved client retention rates.

Project Manager

CL&D Graphics
05.2017 - 03.2018
  • Build and support critical relationships to provide measurable account growth through new and current business opportunities
  • Selects and leads project teams efficiently and without fail, being mindful of internal and external stakeholders
  • Provides technical packaging expertise to clients to ensure high-quality packaging is produced and stands out to consumers
  • Systematically provides quotes, proposals, and budget information to secure timely payments and future business success
  • Collaborates with internal cross-functional resource teams to achieve customer expectations in all categories of product supply, quality, cost, and service
  • Manages global product design, to ensure consistency across all projects
  • Applies project management principles to process customer orders and remains involved with projects to ship stage to assure accuracy and timeliness while meeting company's sales objectives and customer expectations
  • Supports account growth through effective customer relationships, excellent service, and performance
  • Understands, documents, and communicates all requirements, specifications, and agreements including quantity, price, quality, schedule, and delivery
  • Addresses customer inquiries in areas of technical, quality, workflow, and business including advising customers of pricing options
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
  • Reported regularly to managers on project budget, progress, and technical problems.

Account Manager

Quad Graphics
03.2015 - 05.2017
  • Played an instrumental role as the liaison between the customer, sales reps, and all production areas
  • Handles projects from receipt of order through final shipment, and monitors jobs progress through receipt to final invoice
  • Built and supervised an internal project team (4-8 key members)
  • Collaborated with customers to create multi-project programs depending on geographical locations
  • Extremely detail-oriented; high level of HIPPA work
  • Created cost analysis reports associated with national campaigns and presented them to customers and C-level executives
  • Builds strong relationships with a high level of confidence and trust with internal and external stakeholders
  • Provide timely updates to ensure customer changes are communicated, captured, and billed
  • Assist in developing and maintaining customer profiles to document knowledge of customer expectations and critical components of customer requirements
  • Works unsupervised and independently, with a high level of time management and prioritization
  • Project included: promotional marketing materials for Anthem, Cigna, CVS, and Buffalo Wild Wings
  • Healthcare/Direct Marketing – CMS Certified
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Lead Account Manager

OneTouch Point
01.2013 - 01.2015
  • Answers client phone calls and e-mails, also includes daily conference calls with GE executives
  • Creates reports for sales forecasting and cost-saving initiatives
  • Responsible for shipping international orders and ensuring proper documentation
  • Managed multiple projects and customer deadlines relating to projects
  • Worked within the candidate portal to audition candidate resumes
  • Led the project of a vendor-managed inventory implementation, which came in $525,00 under budget and launched1.5 months early
  • Improved customer's on-time matrix from92.1% to99.6% within4 months
  • Reviews, revises, and proofs variable data documents created by clients
  • Responsible for five-million-dollar portfolio
  • Recovered $325,000 in aged POs for the billing department in the6-month time frame
  • Creates and implements new policies and procedures with LEAN principles in mind
  • Manages and meets demands of several GE healthcare &3rd party GE clients
  • Manages up to fifteen third-party clients throughout entire ordering and fulfillment procedures
  • Negotiated pricing with outside vendors
  • Project included: instruction manuals for the Magnetic sector, promotional material for education courses, and marketing material for vendor affairs/booths
  • Increased client satisfaction by providing exceptional account management and timely resolution of issues.
  • Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Client Services Specialist

OneTouch Point
01.2012 - 01.2013
    • Led the project of a vendor-managed inventory implementation, which came in $525,00 under budget and launched1.5 months early
    • Improved customer's on-time matrix from92.1% to99.6% within4 months
    • Managed timely and effective replacement of damaged or missing products.
    • Reviews, revises, and proofs variable data documents created by clients
    • Trained staff on operating procedures and company services.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Responsible for five-million-dollar portfolio
    • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
    • Recovered $325,000 in aged POs for the billing department in the6-month time frame
    • Creates and implements new policies and procedures with LEAN principles in mind
    • Manages and meets demands of several GE healthcare &3rd party GE clients
    • Manages up to fifteen third-party clients throughout entire ordering and fulfillment procedures
    • Negotiated pricing with outside vendors
    • Project included: instruction manuals for the Magnetic sector, promotional material for education courses, and marketing material for vendor affairs/booths
    • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
    • Coordinated closely with internal departments to ensure seamless delivery of products and services for clients.
    • Improved overall response times by refining support ticketing system workflows leading to higher levels of customer satisfaction.

Education

Master of Business Administration - Project Management & Marketing

University of Wisconsin – Parkside

Bachelor of Science - Molecular Biology

Alverno College

Minors: Marketing, Business

Skills

  • Client relationship building
  • Strong interpersonal skills
  • Project planning and development
  • Strategic planning
  • Project management
  • Work flow planning
  • Budgeting and forecasting
  • Project scope analysis

Certification

Six Sigma – Lean/DFSS Green Belt Certification

Timeline

Implementation Director - SLWM
02.2023 - 12.2024
Health Care Account Executive - RBO Printlogistix
03.2018 - 01.2023
Project Manager - CL&D Graphics
05.2017 - 03.2018
Account Manager - Quad Graphics
03.2015 - 05.2017
Lead Account Manager - OneTouch Point
01.2013 - 01.2015
Client Services Specialist - OneTouch Point
01.2012 - 01.2013
University of Wisconsin – Parkside - Master of Business Administration, Project Management & Marketing
Alverno College - Bachelor of Science, Molecular Biology

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Erinne Sonnenberg