Summary
Overview
Work History
Education
Skills
Professional Development
Volunteer Experience
Websites
Certification
Accomplishments
Timeline
Erin James Perdue

Erin James Perdue

Westerville,OH

Summary

Results-driven business administration professional with a comprehensive background in sales, marketing, operations, and management. Leveraging a unique blend of MBA training and hands-on experience gained from successfully launching and leading two small businesses. Proficient in technical analysis and technical writing, I excel in developing innovative solutions to complex business challenges. My strength lies in my ability to combine creative problem-solving with powerful presentation skills to drive business growth and operational efficiency. Seeking a business development role where I can utilize my expertise to identify opportunities, forge strategic partnerships, and implement impactful solutions to drive organizational success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner

Family Value Cleaning Services LLC
01.2017 - Current
  • Presided over all aspects of operations and strategic business planning
  • Achieved 33% sales growth year over year, expanding the customer base to over 1000 clients
  • Designed and implemented automated customer relationship management, marketing, and accounting systems, streamlining operations to improve efficiency
  • Implemented search engine optimization techniques, resulting in first-page rankings and increased online visibility
  • Generated over 100 5-star customer reviews across various platforms, enhancing brand reputation and credibility
  • Successfully negotiated commercial service contracts with large corporations and housing developments, resulting in significant revenue growth.

Non-Injury Liability Claims Adjuster

Nationwide Insurance
01.2015 - 01.2018
  • Responsible for the investigation and disposition of non-injury liability claims
  • Consistently achieved a 100% quality assurance rating for customer experience, reflecting dedication to service excellence
  • Maintained a file quality of 96%, surpassing departmental benchmarks and ensuring accurate and efficient claims processing
  • Collaborated with field adjusters, agents, and internal partners to streamline claims processes and enhance customer satisfaction.

Total Loss Claims Adjuster

Nationwide Insurance
01.2013 - 01.2015
  • Negotiated total loss claim settlement payments for automobiles
  • Processed $7,000,000 in claim payments on an annual basis
  • Recouped $2,000,000 in salvage proceeds on an annual basis
  • Managed $500,000 per year in rental and storage cost respectively.

Member Care Representative

Nationwide Insurance
01.2012 - 01.2013
  • Provided exceptional customer service and support to clients via telephone
  • Demonstrated outstanding performance by increasing total inbound calls answered by 24%, ensuring a high level of accessibility and responsiveness
  • Implemented strategies to improve call handling efficiency, resulting in a 16% reduction in call handling time
  • Streamlined processes to decrease hold times by 26%, leading to an enhanced customer experience.

Realtor

Coldwell Banker King Thompson
01.2009 - 01.2012
  • Helped clients purchase and sell residential real estate
  • Negotiated transaction terms with agents, buyers, and sellers
  • Researched market data to guide clients in real estate transactions
  • Managed client database through newsletters, email and direct mail.

Owner

Aaron James Holdings LLC
01.2008 - 01.2009
  • Owned and operated a retail food business specializing in the manufacturing of gourmet snacks
  • Managed the creative process of designing packaged goods
  • Secured capital to finance retail business operations
  • Presented packaged goods to major retailers.

Casualty Claims Adjuster

State Farm Insurance
01.2005 - 01.2008
  • Investigated and resolved liability claims via telephone
  • Conducted thorough investigations to accurately assess liability and determine appropriate claim resolutions
  • Demonstrated strong problem-solving skills in analyzing complex claim scenarios and identifying optimal solutions
  • Negotiated claim settlements with policyholders and claimants.

Education

Master of Business Administration (MBA) -

Franklin University, Columbus, OH
08.2016

Bachelor of Science -

The Ohio State University, Columbus, OH
08.2004

Skills

  • Data Analysis
  • Brand Strategy
  • Public Speaking
  • Strategic Planning
  • Customer Experience
  • Customer Acquisition
  • Brand Management
  • Operations Management
  • Product Management
  • Sales Experience

Professional Development

Linkedin.com/erinperdue-mba

Volunteer Experience

  • A Kid Again
  • United Way
  • The Memorial Golf Tournament
  • Mid-Ohio Food Bank
  • Jack & Jill of America
  • Omega Psi Phi Fraternity Inc.

Certification

Nationwide Continuous Improvement White Belt

· Project Management Institute

Accomplishments

Toastmasters

· Public Speaker

Timeline

Owner - Family Value Cleaning Services LLC
01.2017 - Current
Non-Injury Liability Claims Adjuster - Nationwide Insurance
01.2015 - 01.2018
Total Loss Claims Adjuster - Nationwide Insurance
01.2013 - 01.2015
Member Care Representative - Nationwide Insurance
01.2012 - 01.2013
Realtor - Coldwell Banker King Thompson
01.2009 - 01.2012
Owner - Aaron James Holdings LLC
01.2008 - 01.2009
Casualty Claims Adjuster - State Farm Insurance
01.2005 - 01.2008
Franklin University - Master of Business Administration (MBA),
The Ohio State University - Bachelor of Science,

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Erin James Perdue