Erin James Perdue
Westerville,OH
Summary
Results-driven business administration professional with a comprehensive background in sales, marketing, operations, and management. Leveraging a unique blend of MBA training and hands-on experience gained from successfully launching and leading two small businesses. Proficient in technical analysis and technical writing, I excel in developing innovative solutions to complex business challenges. My strength lies in my ability to combine creative problem-solving with powerful presentation skills to drive business growth and operational efficiency. Seeking a business development role where I can utilize my expertise to identify opportunities, forge strategic partnerships, and implement impactful solutions to drive organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
Family Value Cleaning Services LLC
01.2017 - Current
- Presided over all aspects of operations and strategic business planning
- Achieved 33% sales growth year over year, expanding the customer base to over 1000 clients
- Designed and implemented automated customer relationship management, marketing, and accounting systems, streamlining operations to improve efficiency
- Implemented search engine optimization techniques, resulting in first-page rankings and increased online visibility
- Generated over 100 5-star customer reviews across various platforms, enhancing brand reputation and credibility
- Successfully negotiated commercial service contracts with large corporations and housing developments, resulting in significant revenue growth.
Non-Injury Liability Claims Adjuster
Nationwide Insurance
01.2015 - 01.2018
- Responsible for the investigation and disposition of non-injury liability claims
- Consistently achieved a 100% quality assurance rating for customer experience, reflecting dedication to service excellence
- Maintained a file quality of 96%, surpassing departmental benchmarks and ensuring accurate and efficient claims processing
- Collaborated with field adjusters, agents, and internal partners to streamline claims processes and enhance customer satisfaction.
Total Loss Claims Adjuster
Nationwide Insurance
01.2013 - 01.2015
- Negotiated total loss claim settlement payments for automobiles
- Processed $7,000,000 in claim payments on an annual basis
- Recouped $2,000,000 in salvage proceeds on an annual basis
- Managed $500,000 per year in rental and storage cost respectively.
Member Care Representative
Nationwide Insurance
01.2012 - 01.2013
- Provided exceptional customer service and support to clients via telephone
- Demonstrated outstanding performance by increasing total inbound calls answered by 24%, ensuring a high level of accessibility and responsiveness
- Implemented strategies to improve call handling efficiency, resulting in a 16% reduction in call handling time
- Streamlined processes to decrease hold times by 26%, leading to an enhanced customer experience.
Realtor
Coldwell Banker King Thompson
01.2009 - 01.2012
- Helped clients purchase and sell residential real estate
- Negotiated transaction terms with agents, buyers, and sellers
- Researched market data to guide clients in real estate transactions
- Managed client database through newsletters, email and direct mail.
Owner
Aaron James Holdings LLC
01.2008 - 01.2009
- Owned and operated a retail food business specializing in the manufacturing of gourmet snacks
- Managed the creative process of designing packaged goods
- Secured capital to finance retail business operations
- Presented packaged goods to major retailers.
Casualty Claims Adjuster
State Farm Insurance
01.2005 - 01.2008
- Investigated and resolved liability claims via telephone
- Conducted thorough investigations to accurately assess liability and determine appropriate claim resolutions
- Demonstrated strong problem-solving skills in analyzing complex claim scenarios and identifying optimal solutions
- Negotiated claim settlements with policyholders and claimants.
Education
Master of Business Administration (MBA) -
08.2016
Bachelor of Science -
08.2004
Skills
- Data Analysis
- Brand Strategy
- Public Speaking
- Strategic Planning
- Customer Experience
- Customer Acquisition
- Brand Management
- Operations Management
- Product Management
- Sales Experience
Professional Development
Linkedin.com/erinperdue-mba
Volunteer Experience
- A Kid Again
- United Way
- The Memorial Golf Tournament
- Mid-Ohio Food Bank
- Jack & Jill of America
- Omega Psi Phi Fraternity Inc.
Websites
Certification
Nationwide Continuous Improvement White Belt
· Project Management Institute
Accomplishments
Toastmasters
· Public Speaker
Timeline
Owner - Family Value Cleaning Services LLC
01.2017 - Current
Non-Injury Liability Claims Adjuster - Nationwide Insurance
01.2015 - 01.2018
Total Loss Claims Adjuster - Nationwide Insurance
01.2013 - 01.2015
Member Care Representative - Nationwide Insurance
01.2012 - 01.2013
Realtor - Coldwell Banker King Thompson
01.2009 - 01.2012
Owner - Aaron James Holdings LLC
01.2008 - 01.2009
Casualty Claims Adjuster - State Farm Insurance
01.2005 - 01.2008
Franklin University - Master of Business Administration (MBA),
The Ohio State University - Bachelor of Science,
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