Erin Dickerson
Medical Patient Care Coordinator
Prairie Grove,AR
Summary
Highly motivated professional with a proven track record of delivering exceptional customer service in the healthcare industry. Demonstrates effective management of patient accounts, issue resolution, and promotion of overall patient satisfaction. Utilizes interpersonal skills to build strong relationships and foster trust with patients. Recognized for exceptional multitasking abilities and quick adaptation to changing situations.
Overview
24
24
years of professional experience
Work History
Patient Care Coordinator
Precident Center For Dental and Facial Medicine
06.2020 - 03.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Medical Front Office Receptionist
Colorado ENT and Allergy
06.2013 - 07.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Insurance Biller
Specialists Hospital of Shreveport
10.2007 - 05.2008
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
Physical Therapy Patient Coordinator
Centura Health System/Colorado Sports and Spine
09.2006 - 06.2007
- Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
- Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
- Fostered strong relationships with patients, their families and other healthcare professionals, contributing to a positive clinic atmosphere.
- Streamlined administrative tasks, such as filing insurance claims and updating patient records, for increased efficiency in the workplace.
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist/Biller
Dr. Sandra C.E. Wilson M.D. LLC
01.2003 - 08.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assured accurate charge capture by working closely with clinical staff to verify services provided before submitting claims.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
- Posted payments and collections on regular basis.
Physical Therapy Front Office Staff
Centura Health System/Colorado Sports and Spine
01.2000 - 12.2002
- Fostered strong relationships with patients, their families and other healthcare professionals, contributing to a positive clinic atmosphere.
- Contributed to the clinic''s positive reputation by providing exceptional customer service to patients and their families.
- Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
- Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Business Administration -
Louisiana Tech University
Ruston, LA10.2000
High School Diploma -
Northwood High School
Shreveport, LA05.1996
Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Insurance Verification
- Patient Care
- Verbal and written communication
- Medical Terminology
- Goal Setting
- Follow-up care
- Payment Collection
- Patient Outreach and Follow-Up
- CPT coding knowledge
- ICD-10 Proficiency
- Claim submission
- Healthcare Industry Knowledge
- Collections experience
- Patient account management
- Payment posting
- Teamwork and Collaboration
- Medicaid and Medicare Knowledge
- Customer Service
- Electronic Claims
- Insurance claims processing
Timeline
Patient Care Coordinator
Precident Center For Dental and Facial Medicine
06.2020 - 03.2024
Medical Front Office Receptionist
Colorado ENT and Allergy
06.2013 - 07.2014
Medical Insurance Biller
Specialists Hospital of Shreveport
10.2007 - 05.2008
Physical Therapy Patient Coordinator
Centura Health System/Colorado Sports and Spine
09.2006 - 06.2007
Medical Receptionist/Biller
Dr. Sandra C.E. Wilson M.D. LLC
01.2003 - 08.2006
Physical Therapy Front Office Staff
Centura Health System/Colorado Sports and Spine
01.2000 - 12.2002
Business Administration -
Louisiana Tech University
High School Diploma -
Northwood High School
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