Erin Terwilliger Pack
Frederick,MD
Summary
Detail-oriented librarian and viola/violin instructor with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Instructor & Research Specialist
Howard County Library System
Cooksville, MD
09.2011 - Current
- 37.5 hours per week, annual salary $54,000.
- Answers high-volume of customers' questions in person and via phone, email, and chat services to assist with broad range of research requests and topics.
- Greets customers at Research and Customer Service desks daily with upbeat and optimistic approach.
- Provides clear, informative classes and training on technology, research, art, music, and library resources to classes that range from 1 to 25 students.
- Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity.
- Increased adult-centered classes offered at Glenwood Branch by 30% and adult class attendance by 36% between 2017-2018.
- Enjoys building and maintaining relationships with partnership organizations, other branches, and fellow staff.
- Resolves complaints tactfully and professionally.
- Trains staff, students, and customers on use of library technology and print and electronic materials.
- Directs activities of library clerks and substitutes.
- Drives expansion of library collections and programs in response to customer and staff needs, requests, and data analysis.
- Researches, designs, and creates attractive and informative library material exhibits monthly.
- Designs and creates marketing materials, tutorials, guides, and training documents with emphasis on concise and effective words and visuals.
- Trained as Passport Acceptance Agent to answer passport inquiries and process passport applications confidentially.
- Served as DEAR Program Assistant Coordinator from 2011-2013
- Served as Professional Development Facilitator & Presenter from 2012 - 2017
Violin & Viola Instructor
Mike's Music
Ellicott City, MD
11.2008 - 02.2016
- 8-10 hours per week, $28 per hour.
- Taught private violin and viola instrument lessons for students of all ages and skill levels.
- Provided instruction in one-on-one environment for students of varied age and ability during weekly lessons.
- Taught students to master instrument of choice, as well as music appreciation, history, theory, and fundamentals.
- Developed strong working relationships with teachers, parents and students to propel school and students' vision and goals.
- Maintained student records and evaluated each students' musical growth, performance, and musical understanding.
- Coordinated concerts, competitions, special events and music tests for approximately 20 students.
- Provided support and training for musical audition preparation.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Oversaw student progress by reviewing performance utilizing metrics.
Junior Fellows Program Intern
Library Of Congress Music Division
Washington D.C., Washington D.C.
05.2010 - 07.2010
- 40 hours per week, $8 per hour.
- Worked closely with Music Division Librarians to maintain optimum levels of communication to effectively and efficiently complete time-sensitive projects.
- Authenticated and inventoried 100+ historical documents and archived materials on weekly basis.
- Researched and recorded origins, provenance, and historical significance of 20+ items for inclusion in Music Division collection.
- Assisted in cataloging 2,600+ pieces of sheet music from mid-20th century into It's Showtime! Sheet Music from Stage and Screen database.
- Conducted research, gathered information from multiple sources, and presented weekly progress to team and department heads.
- Used coordination and planning skills to achieve results according to schedule.
- Identified and compared records for accuracy, value, and status of preservation.
- Conducted research, gathered information from multiple sources and presented results to team and Music Division.
- Designed and presented newly discovered and digitized items for 2010 Junior Fellows Exhibit.
- Learned and applied basic archive knowledge and techniques for handling and storing historic materials.
Education
Master of Library And Information Science -
University of Maryland - College Park
College Park, MD08.2014
Bachelor of Arts - Musicology/Viola Performance
University of Maryland - Baltimore County
Baltimore, MD08.2009
Skills
- Reference and Research Services
- Instruction
- Customer Service
- Communication
- Cataloging
- Data Collection and Analysis
- Special Libraries
- Collection Maintenance
- Strong communication skills
- Relationship building
Tech Skills
- Polaris ILS
- Microsoft Office Suite
- Live Chat/Email Services
- Microsoft Teams, Zoom
- Microsoft OS, iOS, Linux
- Facebook, Pinterest, Instagram
Certification
- Advanced Professional Certificate: Professional Public Librarian, State of MD, Jan 2015 - Dec 2024
- Certified Passport Acceptance Agent, Department of State, May 2015 - Dec 2020
Timeline
Instructor & Research Specialist
Howard County Library System
09.2011 - Current
Junior Fellows Program Intern
Library Of Congress Music Division
05.2010 - 07.2010
Violin & Viola Instructor
Mike's Music
11.2008 - 02.2016
Master of Library And Information Science -
University of Maryland - College Park
Bachelor of Arts - Musicology/Viola Performance
University of Maryland - Baltimore County