Summary
Overview
Work History
Education
Skills
Tech Skills
Certification
Timeline
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Erin Terwilliger Pack

Erin Terwilliger Pack

Frederick,MD

Summary

Detail-oriented librarian and viola/violin instructor with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Instructor & Research Specialist

Howard County Library System
09.2011 - Current
  • 37.5 hours per week, annual salary $54,000.
  • Answers high-volume of customers' questions in person and via phone, email, and chat services to assist with broad range of research requests and topics.
  • Greets customers at Research and Customer Service desks daily with upbeat and optimistic approach.
  • Provides clear, informative classes and training on technology, research, art, music, and library resources to classes that range from 1 to 25 students.
  • Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity.
  • Increased adult-centered classes offered at Glenwood Branch by 30% and adult class attendance by 36% between 2017-2018.
  • Enjoys building and maintaining relationships with partnership organizations, other branches, and fellow staff.
  • Resolves complaints tactfully and professionally.
  • Trains staff, students, and customers on use of library technology and print and electronic materials.
  • Directs activities of library clerks and substitutes.
  • Drives expansion of library collections and programs in response to customer and staff needs, requests, and data analysis.
  • Researches, designs, and creates attractive and informative library material exhibits monthly.
  • Designs and creates marketing materials, tutorials, guides, and training documents with emphasis on concise and effective words and visuals.
  • Trained as Passport Acceptance Agent to answer passport inquiries and process passport applications confidentially.
  • Served as DEAR Program Assistant Coordinator from 2011-2013
  • Served as Professional Development Facilitator & Presenter from 2012 - 2017

Violin & Viola Instructor

Mike's Music
11.2008 - 02.2016
  • 8-10 hours per week, $28 per hour.
  • Taught private violin and viola instrument lessons for students of all ages and skill levels.
  • Provided instruction in one-on-one environment for students of varied age and ability during weekly lessons.
  • Taught students to master instrument of choice, as well as music appreciation, history, theory, and fundamentals.
  • Developed strong working relationships with teachers, parents and students to propel school and students' vision and goals.
  • Maintained student records and evaluated each students' musical growth, performance, and musical understanding.
  • Coordinated concerts, competitions, special events and music tests for approximately 20 students.
  • Provided support and training for musical audition preparation.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Oversaw student progress by reviewing performance utilizing metrics.

Junior Fellows Program Intern

Library Of Congress Music Division
05.2010 - 07.2010
  • 40 hours per week, $8 per hour.
  • Worked closely with Music Division Librarians to maintain optimum levels of communication to effectively and efficiently complete time-sensitive projects.
  • Authenticated and inventoried 100+ historical documents and archived materials on weekly basis.
  • Researched and recorded origins, provenance, and historical significance of 20+ items for inclusion in Music Division collection.
  • Assisted in cataloging 2,600+ pieces of sheet music from mid-20th century into It's Showtime! Sheet Music from Stage and Screen database.
  • Conducted research, gathered information from multiple sources, and presented weekly progress to team and department heads.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified and compared records for accuracy, value, and status of preservation.
  • Conducted research, gathered information from multiple sources and presented results to team and Music Division.
  • Designed and presented newly discovered and digitized items for 2010 Junior Fellows Exhibit.
  • Learned and applied basic archive knowledge and techniques for handling and storing historic materials.

Education

Master of Library And Information Science -

University of Maryland - College Park
College Park, MD
08.2014

Bachelor of Arts - Musicology/Viola Performance

University of Maryland - Baltimore County
Baltimore, MD
08.2009

Skills

  • Reference and Research Services
  • Instruction
  • Customer Service
  • Communication
  • Cataloging
  • Data Collection and Analysis
  • Special Libraries
  • Collection Maintenance
  • Strong communication skills
  • Relationship building

Tech Skills

  • Polaris ILS
  • Microsoft Office Suite
  • Live Chat/Email Services
  • Microsoft Teams, Zoom
  • Microsoft OS, iOS, Linux
  • Facebook, Pinterest, Instagram

Certification

  • Advanced Professional Certificate: Professional Public Librarian, State of MD, Jan 2015 - Dec 2024
  • Certified Passport Acceptance Agent, Department of State, May 2015 - Dec 2020

Timeline

Instructor & Research Specialist

Howard County Library System
09.2011 - Current

Junior Fellows Program Intern

Library Of Congress Music Division
05.2010 - 07.2010

Violin & Viola Instructor

Mike's Music
11.2008 - 02.2016

Master of Library And Information Science -

University of Maryland - College Park

Bachelor of Arts - Musicology/Viola Performance

University of Maryland - Baltimore County

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Erin Terwilliger Pack