Erin Terwilliger Pack
Frederick,MD
Summary
Professional Public Librarian well-versed in all aspects of library systems and exceptional customer service. Over 10 years of experience in library operations, collection maintenance, policy development, and instruction. Exceptionally fast learner looking for career growth and professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Instructor & Research Specialist
Howard County Library System
09.2011 - Current
- 37.5 hours per week, annual salary $54,000.
- Answers high-volume of customers' questions in person and via phone, email, and chat services to assist with broad range of research requests and topics.
- Greets customers at Research and Customer Service desks daily with upbeat and optimistic approach.
- Provides clear, informative classes and training on technology, research, art, music, and library resources to classes that range from 1 to 25 students.
- Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity.
- Increased adult-centered classes offered at Glenwood Branch by 30% and adult class attendance by 36% between 2017-2018.
- Enjoys building and maintaining relationships with partnership organizations, other branches, and fellow staff.
- Resolves complaints tactfully and professionally.
- Trains staff, students, and customers on use of library technology and print and electronic materials.
- Directs activities of library clerks and substitutes.
- Drives expansion of library collections and programs in response to customer and staff needs, requests, and data analysis.
- Researches, designs, and creates attractive and informative library material exhibits monthly.
- Designs and creates marketing materials, tutorials, guides, and training documents with emphasis on concise and effective words and visuals.
- Trained as Passport Acceptance Agent to answer passport inquiries and process passport applications confidentially.
- Served as DEAR Program Assistant Coordinator from 2011-2013
- Served as Professional Development Facilitator & Presenter from 2012 - 2017
Violin & Viola Instructor
Mike's Music
11.2008 - 02.2016
- 8-10 hours per week, $28 per hour.
- Taught private violin and viola instrument lessons for students of all ages and skill levels.
- Provided instruction in one-on-one environment for students of varied age and ability during weekly lessons.
- Taught students to master instrument of choice, as well as music appreciation, history, theory, and fundamentals.
- Developed strong working relationships with teachers, parents and students to propel school and students' vision and goals.
- Maintained student records and evaluated each students' musical growth, performance, and musical understanding.
- Coordinated concerts, competitions, special events and music tests for approximately 20 students.
- Provided support and training for musical audition preparation.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Oversaw student progress by reviewing performance utilizing metrics.
Junior Fellows Program Intern
Library Of Congress Music Division
05.2010 - 07.2010
- 40 hours per week, $8 per hour.
- Worked closely with Music Division Librarians to maintain optimum levels of communication to effectively and efficiently complete time-sensitive projects.
- Authenticated and inventoried 100+ historical documents and archived materials on weekly basis.
- Researched and recorded origins, provenance, and historical significance of 20+ items for inclusion in Music Division collection.
- Assisted in cataloging 2,600+ pieces of sheet music from mid-20th century into It's Showtime! Sheet Music from Stage and Screen database.
- Conducted research, gathered information from multiple sources, and presented weekly progress to team and department heads.
- Used coordination and planning skills to achieve results according to schedule.
- Identified and compared records for accuracy, value, and status of preservation.
- Conducted research, gathered information from multiple sources and presented results to team and Music Division.
- Designed and presented newly discovered and digitized items for 2010 Junior Fellows Exhibit.
- Learned and applied basic archive knowledge and techniques for handling and storing historic materials.
Education
Master of Library And Information Science -
University of Maryland - College Park
College Park, MD08.2014
Bachelor of Arts - Musicology/Viola Performance
University of Maryland - Baltimore County
Baltimore, MD08.2009
Skills
- Reference and Research Services
- Instruction
- Customer Service
- Communication
- Cataloging
- Data Collection and Analysis
- Special Libraries
- Collection Maintenance
- Strong communication skills
- Relationship building
Tech Skills
- Polaris ILS
- Microsoft Office Suite
- Live Chat/Email Services
- Microsoft Teams, Zoom
- Microsoft OS, iOS, Linux
- Facebook, Pinterest, Instagram
Certification
- Advanced Professional Certificate: Professional Public Librarian, State of MD, Jan 2015 - Dec 2024
- Certified Passport Acceptance Agent, Department of State, May 2015 - Dec 2020
Timeline
Instructor & Research Specialist
Howard County Library System
09.2011 - Current
Junior Fellows Program Intern
Library Of Congress Music Division
05.2010 - 07.2010
Violin & Viola Instructor
Mike's Music
11.2008 - 02.2016
Master of Library And Information Science -
University of Maryland - College Park
Bachelor of Arts - Musicology/Viola Performance
University of Maryland - Baltimore County
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