Victoria Vance

• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
• Aided in negotiation preparations through diligent research of opposing parties'' positions and potential solutions.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.

• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Handled highest volume account in Residential territory, generating more than $100,000 in revenue.
• Prepared sales presentations for clients showing success and credibility of products.
• Built relationships with customers and community to establish long-term business growth.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Routed incoming mail and messages to relevant personnel without delay.
• Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Promptly responded to inquiries and requests from prospective customers.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
• Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
• Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.

• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Identified discrepancies in financial records and resolved issues to ensure accurate reporting and compliance with accounting standards.
• Collaborated with daytime staff to communicate important information about guests or hotel operations, ensuring smooth transitions between shifts.
• Developed and maintained positive relationships with guests for satisfaction.
• Streamlined night audit processes by implementing efficient data entry techniques, resulting in reduced time spent on nightly tasks.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.