ERIN W. REED
Burlington,CT
Summary
Proven leader and efficient Front of House Manager at Black Bear Saloon, adept in staff management and problem-solving. Excelled in guest relations and strategic planning, significantly enhancing team performance and operational efficiency. Demonstrated exceptional ability in conflict resolution and inventory management, ensuring top-notch service and compliance with health standards.
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently.
Overview
15
15
years of professional experience
Work History
Front of House Manager
Black Bear Saloon
07.2009 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Education
High School Diploma -
FAITH PREPARATORY
New Milford, CT06-2004
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Strategic planning
- Scheduling
- Inventory management
- Sales and marketing
- Problem-solving
- Critical thinking
- Training and onboarding
- Reliable and responsible
- POS system operations
Timeline
Front of House Manager
Black Bear Saloon
07.2009 - Current
High School Diploma -
FAITH PREPARATORY
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