- Music
- Avid Reader
- I enjoy helping others and giving back to the community
- Volunteer Work
- Acting and Theater
- Growing herbs, vegetables, or fruits in home gardens
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Passionate about balancing physical health with mental and emotional wellness
- Dance
ERIN W. REED
Burlington,CT
Summary
Proven leader and efficient Front of House Manager at Black Bear Saloon, adept in staff management and problem-solving. Excelled in guest relations and strategic planning, significantly enhancing team performance and operational efficiency. Demonstrated exceptional ability in conflict resolution and inventory management, ensuring top-notch service and compliance with health standards.
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently.
Overview
20
20
years of professional experience
Work History
Bar/Restaurant Front of House Manager
Black Bear Saloon
06.2009 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Resolved guests complaints while maintaining positive customer environment.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and executed comprehensive inventory management system, leading to significant reduction in waste and improved cost control.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Bar Manager
Bluu Cafe and Ultra Lounge
04.2007 - 04.2009
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bartender
Tuxedo Junction
08.2006 - 01.2008
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Head Waiter
Outback Steakhouse
08.2004 - 12.2006
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Performed cash handling activities and secured nightly bank deposits.
Education
High School Diploma -
FAITH PREPARATORY
Danbury, CT06-2004
Skills
- Guest relations
- Staff management
- Training and mentoring
- Inventory management
- Complaint handling
- Problem-solving
- POS system operations
- Employee scheduling
- Task delegation
- Team leadership
- Scheduling
- Customer service
Interests
Timeline
Bar/Restaurant Front of House Manager
Black Bear Saloon
06.2009 - Current
Bar Manager
Bluu Cafe and Ultra Lounge
04.2007 - 04.2009
Bartender
Tuxedo Junction
08.2006 - 01.2008
Head Waiter
Outback Steakhouse
08.2004 - 12.2006
High School Diploma -
FAITH PREPARATORY
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