Senior Program Manager with 8+ years at Amazon leading AI-driven projects, strategic planning, and optimizing large-scale operations. Proven track record of delivering $200M+ in cost savings and avoidance through system optimization, product development, AI portfolio governance, and technology integration. Skilled at accelerating cross-organizational launches, dynamic decision-making, and developing solutions to streamline operational and technology processes. Recognized for mentoring future leaders and aligning executive priorities with operational execution.
· Owned the multi-year AI product roadmap for the Last Mile organization, aligning technical and business teams to deliver operational efficiencies and improve planning accuracy.
· Managed a $167M portfolio of AI products, fostering collaboration with diverse stakeholders to achieve operational goals.
· Partnered with VPs/Directors across tech and operations to build standardized portfolio management models for organizational efficiency and strategic 3YPs.
· Implemented new goal-setting frameworks, increasing the accuracy of annual commitments and streamlining planning through business and cost reviews.
· Directed a team of eight program managers to deliver over $100M/year in savings through strategic enhancement of address intelligence systems and quality control initiatives.
· Launched Returns (Staples, P180, Whole Foods) in-house on a process previously fulfilled by UPS to our internal operations. Launched doorstep & counters pickups along with a new modality for our internal transportation teams along with lean new shipping lanes.
· Launched Ship with Amazon (SWA) for small businesses to ship with Amazon instead of using 3P alternatives for small and large businesses.
· Led strategic projects from concept development through implementation, resulting in successful change management initiatives and network growth.
· Scaled operational excellence frameworks, improving cost efficiencies, safety metrics, and delivery performance across the organization.
· Mentored four high-potential leaders across three organizations, accelerating promotions and strengthening programmatic capability.
· Saved $10.6M in defect reduction through the development of new operational tooling products for 250+ delivery stations.
· Developed unique carrier optimization technical logic to increase capacity within new palletized carrier processes for high quantity customers through both Middle and Last Mile
· Launched technical and strategic address optimization products, generating $64M/year in savings and streamlining delivery operations.
· Implemented vendor returns process retention ($60M/year savings) from UPS to our internal team and geospatial granularity upgrades to improve delivery success rates via maps, geopin, Z coordinate collection, and new address coverage models.
· Led the NA escalation response process throughout the peak season, managing high-impact, quick solutions at the director and VP level.