Erion Du'Vaughn Solomon
Robbins,IL
Summary
Dedicated team leader with expertise in customer service, food safety, and operational procedures. Proven track record in training new crew members and enhancing guest satisfaction through effective problem-solving. Dynamic team leader with a strong background in food safety and operational procedures. Skilled in training and mentoring staff, ensuring high standards of customer service, and maintaining a clean, organized work environment. Committed to enhancing guest experiences through effective communication and problem resolution. Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses many years of experience in industry industry. Leads by example as role model for exemplary customer service.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
McDonalds Inc
Crestwood, Illinois
08.2022 - Current
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Enforced company policies regarding attendance, dress code, break times.
Education
High School Diploma -
Norcross High School
5300 Spalding Dr Norcross, Il 3009205-2021
Associate of Science - Computer Engineering
South Suburban College of Cook County
South Holland, ILBachelor of Science - Computer Engineering
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Customer service
- Food safety
- Operational procedures
- Training and onboarding
- Issue resolution
- Team leadership
Affiliations
- IT internship at Matteson School District 162 June 2025- August 2025
Timeline
Crew Member Team Leader
McDonalds Inc
08.2022 - Current
High School Diploma -
Norcross High School
Associate of Science - Computer Engineering
South Suburban College of Cook County
Bachelor of Science - Computer Engineering
Southern Illinois University, Carbondale
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