Erisa Jakupi Voca
Prishtine
Summary
Seasoned Recruiting Operations Manager and talented leader with 4+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Recruiting Coordinator / Operations Manager
Oxford Property Group
04.2021 - Current
- Successfully managed dues renewal months for all Realtor boards and MLS, including fines
- Successfully managed the onboarding process for an average of 30 new RE agents each month, closely monitoring and tracking their progress to ensure a smooth transition and integration with company platforms
- Successfully developed and implemented procedures that improved operational efficiency; such as creating a company policy for new dues payments for all realtor boards
- Managed the trial implementation of Gemini AI, which included actively participating in workshops, presenting detailed logbooks, offering prompt ideas, and assisting agents in using the AI proactively and efficiently to enhance their workflow
- Successfully guided agents in using our platforms, ensuring a user-friendly experience with portals and tools.
- Successfully completed series of job descriptions that accurately reflected the roles and responsibilities of each position
- Successfully hosted and created online info sessions from scratch by leveraging platform tools in innovative, unconventional ways.
- Conducted initial phone screens, Google Meet and interviews with potential hires to assess their qualifications
- Developed a talent acquisition strategy that focused on sourcing passive candidates, resulting in a 12.4% increase in qualified applicants focusing on warm leads of Real Estate Agents in NY
- Successfully recruited close to 20 contractors for the Recruiting, Accounting, Operations and a Sales team/departments
- Coordinated and scheduled meetings and appointments, resulting in an improved workflow and increased productivity. Ie; Quarterly and Weekly meetings
- Designed and implemented a new office layout that improved workflow and increased efficiency
- Streamlined onboarding process for new hires, ensuring seamless transition into their roles.
- Collaborated with other departments to identify and resolve conflicts, resulting in improved team dynamics
- Developed a training program that improved employee competency levels, focusing on initial screening of warm leads
- Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance
- Created training materials and conducted training sessions to ensure compliance with policies and procedures
- Provided effective leadership and direction to department staff
- Developed and implemented CRM training plans for staff
- Developed an efficient calendar management system that streamlined executive scheduling and reduced delays
- Created and distributed weekly updates to executive team, providing timely and accurate information
- Provided guidance and assistance to other staff members exceptionally, ensuring their tasks were completed in a timely and efficient manner
- Generated weekly, monthly, and annual financial reports for management using Quickbooks
Executive Assistant
Oxford Property Group
04.2021 - Current
- Developed an efficient calendar management system that streamlined executive scheduling and reduced delays using Calendly
- Created and distributed weekly updates to executive team, providing timely and accurate information/ ie
- Performance weekly metrics of the recruiting department
- Provided guidance and assistance to other staff members, ensuring their tasks were completed in a timely and efficient manner, as an acting Head of Department
- Developed and implemented processes and procedures to streamline virtual office operations; laptop purchases, event planning, travel arrangements
- Tracked, monitored, and followed up on all internal inquiries in a timely manner, focusing on the agent support department for any internal inquiries
- Successfully managed the onboarding process for an average of 30 new RE agents each month, closely monitoring and tracking their progress to ensure a smooth transition and integration
- Developed an onboarding program for new employees/contractors for out of state/oversees
English Teacher
Apple LLC
02.2018 - 10.2023
- Developed innovative lesson plans and activities to engage students and ensure learning objectives are met
- Developed a comprehensive English language program to improve student literacy skills
- Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement
- Monitored student progress and provided individualized support to ensure academic success
- Established clear expectations and provided timely feedback to help students reach their full potential
- Facilitated meaningful discussion and critical thinking activities to develop students' oral and written communication skills
- Implemented a variety of instructional strategies to accommodate different learning styles and interests
- Collaborated with colleagues to develop interdisciplinary projects and activities to enrich student learning experiences
- Utilized technology to enhance instruction, increase student engagement, and provide real-world learning experiences
Business Development Representative
Limitless Marketing
08.2020 - 03.2021
- Exceeded monthly sales target through effective lead generation and cold calling, highest number as a record was 42/monthly
- Provided accurate and timely responses to customer inquiries
- Identified and escalated complex customer issues to the appropriate department for resolution
- Developed a customer satisfaction survey that successfully gathered feedback and improved customer service standards
- Developed training materials to educate new customer service agents
- Processed customer orders accurately and efficiently
Executive Coordinator
Apple LLC
08.2018 - 02.2019
- Drafted customer service policies and procedures that standardized customer service operations and improved customer experience
- Maintained an organized filing system for financial documents
- Assisted in the preparation of financial statements, budgets, and forecasts
- Generated monthly reports for management, highlighting key trends and areas for improvement
- Collaborated with other departments to resolve billing and invoicing issues
Education
Bachelor of Arts - English Language And Literature
University of Hasan Prishtina
Kosovo09.2023
Skills
- Leadership
- Recruiting
- Mentoring
- Communication Skills
- Gemini Ai
- Chat GPT
- Customer Service
- Policy Development
- Human Resources
- Recruitment
- Administrative skills
- Strategic planning
- Candidate tracking
- Interdepartmental coordination
- Onboarding coordination
- Recruitment marketing
- Tracking spreadsheets
- Candidate sourcing
- Email outreach
- Calendar management
- Compliance
- Human resources
- Program support
- Virtual recruiting
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Management
- Operations oversight
- Policies and procedures implementation
Timeline
Recruiting Coordinator / Operations Manager
Oxford Property Group
04.2021 - Current
Executive Assistant
Oxford Property Group
04.2021 - Current
Business Development Representative
Limitless Marketing
08.2020 - 03.2021
Executive Coordinator
Apple LLC
08.2018 - 02.2019
English Teacher
Apple LLC
02.2018 - 10.2023
Bachelor of Arts - English Language And Literature
University of Hasan Prishtina
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