ERIKA PORTILLO
Pharr,TX
Summary
Proven ability to handle multiple tasks effectively and in fast-paced environments. Hardworking and passionate. Equipped with strong problem-solving abilities, willingness to learn, Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
01.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
JCPenney
03.2015 - 09.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service, Cashier, and Warehouse
Walmart
10.2006 - 09.2014
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
Home Health Aide
Home Health Agency
04.2004 - 08.2007
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Team Leader/Food and Beverage Cashier
Dodge Arena
09.2003 - 11.2006
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Reception Technician and Volunteer
Cruz Roja Mexicana
01.2000 - 10.2001
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Associate of Applied Science - Health Information Technology
South Texas College
McAllen, TX05.2025
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lowes Home Improvment
01.2018 - 11.2019
Customer Service Cashier
JCPenney
03.2015 - 09.2016
Customer Service, Cashier, and Warehouse
Walmart
10.2006 - 09.2014
Home Health Aide
Home Health Agency
04.2004 - 08.2007
Team Leader/Food and Beverage Cashier
Dodge Arena
09.2003 - 11.2006
Reception Technician and Volunteer
Cruz Roja Mexicana
01.2000 - 10.2001
Associate of Applied Science - Health Information Technology
South Texas College
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