Erishae Mincey
Orange Park,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HHA
Visiting Angles Elderly Care
Ponte Vedra Beach, FL
05.2020 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Shift Lead Manager
McDonald's Restaurant
Saint Augustine, FL And Jacksonville Fl
04.2012 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Assistant Store Manager
Wendys Restaurant
Saint Augustine, FL
02.2018 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Florida Youth Challenge Academy
Starke, FL12.2008
Skills
- Personal Grooming Care
- Status Updates
- Oxygen Initiation
- Assisted Living
- Professional Relationships
- Patient and Family Interaction
- ADLs Assistance
- Recording Vital Signs
- Medical Reminders
- Dietary Needs
- Home Health and Hospice
- Healthcare Education
- Compassionate Client Care
Certification
- CM - Certified Manager Certification
Timeline
HHA
Visiting Angles Elderly Care
05.2020 - 05.2023
Assistant Store Manager
Wendys Restaurant
02.2018 - 04.2020
Shift Lead Manager
McDonald's Restaurant
04.2012 - Current
High School Diploma -
Florida Youth Challenge Academy