Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Eriton Wade

Dayton,OH

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Technician

TEKsystems
Nashville, TN
06.2024 - Current
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Ran diagnostic programs to resolve problems with applications or hardware devices.
  • Resolved network connectivity issues.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Responded promptly to customer inquiries via phone or email.
  • Conducted regular maintenance checks on equipment such as printers or scanners.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Troubleshot any connectivity issues between PCs, Servers and printers, scanners that were connected over a LAN or WAN.
  • Worked with Tools, Microsoft Intune, Azure, Exchange, Defender, 365 center
  • Use Service Now Ticketing Software
  • Help Troubleshoot Printers on WFP servers

Desktop Engineer

TEKsystems ( Premier Health Partners)
Dayton, OH
11.2021 - 05.2024
  • Performed maintenance on 4-8 desktop computers daily.
  • Troubleshot desktop and notebook issues with clients and Miami Valley Hospital employees.
  • Answered user questions about computer and WIndows 10-11 Operating system use.
  • Assisted end users with diagnostics to resolve issues.
  • Provided software support and general technical solutions for operational, database and security requirements in applications.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Collected, analyzed and reported on data for use in operational planning.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Maintained positive working relationship with fellow staff and management.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Performed data backups and disaster recovery operations.
  • Implemented and provided technical support for voice services and equipment.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
  • Created, saved and shared documents for internal team and customers.
  • I work with users in Hospital to manage their Data and to be familiar with their PC
  • Have Experience working with Active Directory, Microsoft configuration Manager Console.

Geeksquad Apple Certified

Bestbuy
Dayton, OH
09.2018 - 02.2023
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Offered repair or service options to help customers make decisions.
  • Troubleshot and resolved problems with programs and systems.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
  • Interacted with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
  • Integrated new technologies to meet area requirements.
  • Suggested product offerings and technology upgrades to customers to improve overall security.
  • Coordinated installation of updated computer programs and systems.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Assisted sales force with information for customer presentations.
  • Help install and setup Key Software for clients like Microsoft 365
  • Know how to reinstall Windows Operation systems

Cable Installation Technician

Southern Tier Telecommunications
Dayton, OH
04.2018 - 09.2018
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Repaired equipment to support continual service.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.

Education

Some College (No Degree) - Network And System Administration

ITT Technical Institute - Indianapolis
Dayton Ohio

High School Diploma -

Miami Valley Career Technology Center
Clayton, OH
05.2013

Skills

  • Desktop, phone, and customer support
  • PC deployment and imaging
  • Hardware break/fix and repair – Dell, Lenovo, HP
  • MacOS Support
  • Windows OS - 7, 8, 10,11
  • Apple Certified Technician
  • Apple products – iPhones, iPads, MacBooks
  • Active Directory
  • Experience with SCCM
  • Android mobile devices and tablets
  • Great Customer Service
  • 3rd party vendor support
  • Service Now Ticketing Software
  • Remote Desktop Connection
  • VPN (Cisco Anyconnect)
  • Cisco AnyConnect
  • Managed setup and maintenance using Configuration Management console
  • Training other peers on certain software and hardware and How to deal with different Users
  • Configured hardware systems like KVM switches
  • Familiar with Hospital environments
  • Worked with WFP- Servers
  • Used Microsoft Intune, Defender, exchange,365 center

Certification

  • Certified Apple Pro, Bestbuy- 2019

References

  • Steve Gibson IT CUSTOMER SUPPORT Manager
    (937-208-5648)
  • Tyson Nalder - PRE-CERTIFICATION Manager
    (937-499-9559)
  • IT BreakFix Manager - Eric Patterson 937-208-5302

Timeline

Help Desk Technician

TEKsystems
06.2024 - Current

Desktop Engineer

TEKsystems ( Premier Health Partners)
11.2021 - 05.2024

Geeksquad Apple Certified

Bestbuy
09.2018 - 02.2023

Cable Installation Technician

Southern Tier Telecommunications
04.2018 - 09.2018

Some College (No Degree) - Network And System Administration

ITT Technical Institute - Indianapolis

High School Diploma -

Miami Valley Career Technology Center

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Eriton Wade