Eriuanna Young
Summary
- Experienced with office administration, financial management, and team coordination. Utilizes organizational and problem-solving skills to streamline office operations. Track record of improving office efficiency and ensuring compliance with company policies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Business Office Manager
Lake City Nursing and Rehabilitation Center
09.2023 - Current
- Educated family members on various services offered by nursing home and methods of payments including but not limited to Medicare, Medicaid, insurance and private pay.
- Daily deposits/withdrawals
- Completes Medicaid pending procedures including application
- Distributes funds and records transactions from resident trust fund and petty cash
- Completes hospice billing process
- Orders biweekly facility office supplies
- Mange receptionist area
- Completes insurance verification process
- Attend daily meetings reporting building activity
Receptionist
Lake City Nursing And Rehabilitation Center
11.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash deposits and withdrawals with residents and family members.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
MEDICAL ASSISTANT
CLEANSING WATER WELLNESS
03.2017 - 05.2020
- Assisted with many front office duties such as telephone triage, returning patient, co-pay collection, posting charges and payments, scheduling appointments, data entry, and filing charts
- Performed both colon cleansing and foot detox procedures and other various clinical duties such as EKGs, nebulizer treatments, irrigating ears, phlebotomy, injections, immunizations, sterile field tray setup, autoclave etc
- Demonstrated proficiency in taking patient medical histories and vital signs, administered vaccines as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, urinalysis and minor surgeries)
- Retrieved medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow up purposes
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction
- Rooming patients, vitals, obtaining history, ordering lab work and procedures, obtaining test and lab results, contact with triage and ER when sending patients to hospital
- Trained new staff on quality control procedures and served as a subject matter expert to currents staffs
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
SALES ASSOCIATE
MACY
09.2016 - 03.2017
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems and avoid escalation of issues
- Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose
- Attended product training classes and seminars and participated in pre-selling drives to maximize sales
- Managed administrative work through filing, inventory, customer follow-up and and company policies
- Grow and ensured sales through customer service, relationship building, and product knowledge
- Handled the tasks of coordinating with customer in selecting their wardrobe involving a wide range of patterns and colors
- Checked merchandise, ring sales on cash register, receive payments, make change, bag or wrap merchandise and compete related sales records
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism
Education
MEDICAL ASSISTANT -
UNITED EDUCATION INSTITUTE
03.2017
High School Diploma -
STOCKBRIDGE HIGH SCHOOL
05.2016
Skills
- EMR Systems
- Accounts receivable
- Data entry
- Accounts payable
- Medical office experience
- Customer Service
- Organization skills
- Office Administration
- Time management
- Telephone skills
Certification
- CPR Certification
- Driver's License
Timeline
Assistant Business Office Manager
Lake City Nursing and Rehabilitation Center
09.2023 - Current
Receptionist
Lake City Nursing And Rehabilitation Center
11.2022 - 09.2023
MEDICAL ASSISTANT
CLEANSING WATER WELLNESS
03.2017 - 05.2020
SALES ASSOCIATE
MACY
09.2016 - 03.2017
MEDICAL ASSISTANT -
UNITED EDUCATION INSTITUTE
High School Diploma -
STOCKBRIDGE HIGH SCHOOL
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