Erixon Meza
MIAMI,FL
Summary
Experienced waiter offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Sociable waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
7
7
years of professional experience
Work History
Waiter's Assistant
Fiola
Coral Gables, FL
03.2023 - Current
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
Restaurant Waiter
Zucca Italian Ristorante
Coral Gables, FL
02.2021 - 01.2023
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Restaurant Waiter
Flanigan's Seafood Bar and Grill
MIAMI, FL
11.2019 - 03.2021
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Restaurant Waiter
TALAVERA
MIAMI, FL
08.2018 - 08.2019
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Reviewed identification for patrons before serving alcoholic drinks.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Restaurant Waitress
Ceviche 105
MIAMI, FL
03.2017 - 11.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted newly seated guests quickly and efficiently.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2009
Bachelor of Science - Technology Education
Miami Dade College
Miami, FL12.2013
Skills
- Food inspection
- Effective customer upselling
- Buffet setup and takedown
- Food safety understanding
- Liquor, wine and food service
- Menu memorization
- Menu knowledge
- High-volume dining
- Check payment processing
- Service prioritization
Timeline
Waiter's Assistant
Fiola
03.2023 - Current
Restaurant Waiter
Zucca Italian Ristorante
02.2021 - 01.2023
Restaurant Waiter
Flanigan's Seafood Bar and Grill
11.2019 - 03.2021
Restaurant Waiter
TALAVERA
08.2018 - 08.2019
Restaurant Waitress
Ceviche 105
03.2017 - 11.2018
High School Diploma -
Miami Senior High School
Bachelor of Science - Technology Education
Miami Dade College
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