Erjona Zeneja
Staten Island,NY
Summary
Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff.
Overview
11
11
years of professional experience
Work History
Emergency Medical Technician
Senior Care Emergency Medical Services
01.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Correctional Officer
Rikers Island Prison Complex
02.2023 - 08.2023
- Enforced rules and regulations to maintain order among inmates.
- Responded to medical emergency situations and de-escalated hostile confrontations following State protocols.
- Coordinated with other law enforcement personnel to exchange information.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supervised and escorted inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared and processed incidents and violation reports, logs, records, and activity journals.
- Restrained inmates when disturbances required physical intervention.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Territory Sales Manager
T-Mobile
05.2014 - 02.2023
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Established successful account relationships by maintaining consistent communication to maintain relationships and increase return customer base.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Operations Manager
Sally's Beauty Supply
06.2013 - 05.2014
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Science - Early Childhood Education
College Of Staten Island
Staten Island, NYHigh School Diploma -
New Utrecht High School
Brooklyn, NY2012
Skills
- First Aid and CPR Certified
- Firearm Certified
- Patient Stabilization
- Critical decision-making skills
- Verbal and written communication
Timeline
Emergency Medical Technician
Senior Care Emergency Medical Services
01.2024 - Current
Correctional Officer
Rikers Island Prison Complex
02.2023 - 08.2023
Territory Sales Manager
T-Mobile
05.2014 - 02.2023
Operations Manager
Sally's Beauty Supply
06.2013 - 05.2014
Associate of Science - Early Childhood Education
College Of Staten Island
High School Diploma -
New Utrecht High School
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