Erla Tanis
Deerfield Beach,FL
Summary
Human services professional with extensive experience in designing and implementing community programs that drive positive social change. Demonstrated ability to lead diverse teams towards achieving strategic goals while adapting to the dynamic needs of various stakeholders. Proven track record in conducting thorough client assessments and evaluating program effectiveness, resulting in enhanced service delivery and improved outcomes for participants. Committed to leveraging expertise to create lasting impacts in the lives of individuals and communities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personnel Employment Assistant
Serco
12.2023 - Current
- Provide comprehensive administrative support, including typing, editing, and distributing various forms of correspondence in adherence to established guidelines.
- Craft personal awards and engrave plaques with names and logos, ensuring compliance with standard operating procedures.
- Manage incoming communications, efficiently directing calls and visitors, and coordinating schedules for meetings and conference calls.
- Maintain and organize extensive filing systems, while also handling routine document preparation and distribution tasks.
- Analyze and prepare detailed reports on applicant tracking, goal achievement, and marketing efforts, facilitating data-driven decisions for program improvement.
Talent Acquisition Coordinator
Cisco
01.2021 - 12.2022
- Spearheaded the full-cycle recruitment process at Cisco, optimizing talent sourcing strategies, coordinating interviews, and facilitating onboarding procedures to ensure seamless integration of new hires into the company’s innovative culture.
- Coordinated recruitment processes, ensuring alignment with organizational hiring goals and timelines.
- Developed and maintained candidate tracking system, enhancing visibility of recruitment metrics and progress.
- Collaborated with hiring managers to refine job descriptions, aligning roles with team needs and company culture.
- Streamlined onboarding procedures, improving new hire integration, and reducing time to productivity.
HR Associate
Cisco
03.2017 - 01.2021
- Spearheaded a range of HR functions at Cisco, including recruitment coordination, benefits administration, and employee relations, enhancing the overall workforce satisfaction and operational efficiency.
- Developed comprehensive onboarding programs, ensuring new hires received necessary training and resources for success.
- Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Customer Service Representative & Receptionist
Customer Service Representative
06.2011 - 03.2017
- Managed a high-volume front desk, efficiently handling customer inquiries and concerns, while maintaining a welcoming environment and ensuring seamless operations within a fast-paced retail setting.
- Resolved customer inquiries through various communication channels, ensuring timely and effective solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Technical Support Specialist
Teleperformance
01.2009 - 12.2010
- Provided comprehensive technical support for Teleperformance clients, resolving a wide range of issues with software, hardware, and network systems to ensure optimal system functionality and customer satisfaction.
- Conducted root cause analysis to identify recurring technical issues and propose lasting solutions.
- Managed escalations, ensuring timely and satisfactory outcomes for high-priority cases.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshoot networking issues, including connectivity problems, slow speeds, or complete outages, effectively restoring service functionality promptly.
Education
Associate of Science - General Concentration Human Services
Palm Beach State College
Lake Worth, FL12-2025
High School Diploma -
Deerfield Beach High
Deerfield Beach, FL06-2008
Skills
- Provided Valuable Insights to the Hiring Managers on Talent Availability, Market Trends, and Competitive Salary Ranges to Facilitate Informed Decision-Making
- Proactively Sourced and Engaged With Top Talent Utilizing Innovative Recruitment Strategies to Attract High-Quality Candidates and Build Talent Pipelines for Future Hiring Needs
- Managed Candidate Inquiry to Provide Timely and Informative Responses and Guide Them Through the Application and Selection Process
- Demonstrated Excellent Communication Skills When Assisting Customers With Inquiries, Troubleshooting Issues, and Addressing Concerns With a Friendly and Solution-Oriented Approach
- Maintained a Professional and Courteous Demeanor by Adhering to High Standards of Phone Etiquette and Creating a Positive Impression for Customers
- Consistently Met and Exceeded Performance Metrics Through the Efficient Management of a High Volume of Inquiries and Resolution of Complex Issues With Accuracy and Efficiency
- Actively Participated in Continuous Learning and Development by Completing Customer Service Training Programs to Enhance Skills and Improve Customer Satisfaction
- Clerical Experience
- Recruiting
- Customer Service
- Front Desk
- Human Resources
- Talent Acquisition
- Typing
- Microsoft Access
- Hipaa
- Windows
- Training & Development
- Leadership
- Help Desk
- Interviewing
- Software Troubleshooting
- Microsoft Office
- Computer Skills
- Onboarding processes
- HR policies
- Employee relations
- Talent acquisition
- Background checks
- Benefits administration
- Record keeping
Certification
Human Services (CCC) Certificate
Languages
English
Haitian Creole
Timeline
Personnel Employment Assistant
Serco
12.2023 - Current
Talent Acquisition Coordinator
Cisco
01.2021 - 12.2022
HR Associate
Cisco
03.2017 - 01.2021
Customer Service Representative & Receptionist
Customer Service Representative
06.2011 - 03.2017
Technical Support Specialist
Teleperformance
01.2009 - 12.2010
Associate of Science - General Concentration Human Services
Palm Beach State College
High School Diploma -
Deerfield Beach High
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