Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erleana Penick-Rocha

Corpus Christi,TX

Summary

Dynamic leader with a proven track record at Goodwill Industries of South Texas, adept in crew oversight and fostering teamwork and collaboration. Skilled in implementing safety protocols and enhancing operational efficiency, leading to significant improvements in team performance and customer satisfaction. Expert in workforce management and proactive problem-solving, achieving notable achievements in employee training and safety compliance.

Overview

19
19
years of professional experience

Work History

Crew Leader

Goodwill Industries Of South Texas
03.2024 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.

Project Facilitator

Henderson Controls Inc
10.2018 - 04.2022
  • Identified areas in need of improvement and implemented solutions.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Simplified complex concepts for team members through clear explanations and visual aids, ensuring efficient knowledge transfer.
  • Facilitated cross-functional teamwork by promoting open communication and problem-solving strategies for shared goals.
  • Adapted quickly to changes in scope or direction; revising project plans accordingly without compromising timeframes or quality standards.
  • Developed comprehensive project plans and schedules to ensure team alignment and clear expectations.
  • Optimized project outcomes with thorough risk assessments, contingency planning, and proactive issue resolution.
  • Delegated tasks strategically; matching skill sets with requirements for optimal results in minimal time.
  • Monitored industry trends continuously; staying abreast of developments to keep projects relevant in a dynamic environment.
  • Contributed to business growth by successfully executing high-impact projects that aligned with company objectives.
  • Demonstrated strong leadership qualities; motivating and mentoring team members while maintaining accountability for project success.
  • Ensured timely project delivery through diligent tracking of deadlines, milestones, and resource allocation.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Office Manager

Venables Construction
02.2016 - 04.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed time submittals and payroll distribution for various jobsites

District Training Manager

Church's Chicken
03.2012 - 01.2016
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
  • Developed customized training plans for individual employees, addressing specific skill gaps and promoting career growth.
  • Managed budgets and allocated resources for various training programs, ensuring cost-effective delivery of services.
  • Collaborated with management to identify training needs and develop appropriate solutions.
  • Spearheaded the adoption of new training technologies, resulting in a more engaging learning experience for employees.
  • Evaluated employee progress and provided constructive feedback, leading to improved job performance.
  • Championed the integration of diversity and inclusion principles into district training programs, fostering a more inclusive workplace culture.
  • Mentored junior trainers, providing guidance on best practices and professional development opportunities.
  • Streamlined district training processes for increased efficiency and productivity.
  • Implemented assessment tools to measure the effectiveness of training initiatives, driving continuous improvement efforts.
  • Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
  • Established key performance indicators to track the success of training initiatives, informing future decision-making processes.
  • Managed new employee orientation training process for more than 100 employees each year.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Directed training programs and development paths for managers and supervisors.

General Manager

Sonics Drive In
05.2009 - 02.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Assistant Store Manager

Burger King
02.2006 - 04.2009
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree - Applied Science

Del Mar College
Corpus Christi, TX

High School Diploma -

Calallen High School
Corpus Christi, TX
05-1997

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Teamwork and collaboration
  • Crew coordination
  • New hire training
  • Work Planning and Prioritization
  • Safety protocols and procedures
  • Documentation and reporting
  • Issue troubleshooting
  • Verbal and written communication
  • Proactive problem-solving
  • Delegating work
  • Team management
  • Employee management
  • Schedule planning
  • Workforce management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Sign
Native or Bilingual

Timeline

Crew Leader

Goodwill Industries Of South Texas
03.2024 - Current

Project Facilitator

Henderson Controls Inc
10.2018 - 04.2022

Office Manager

Venables Construction
02.2016 - 04.2017

District Training Manager

Church's Chicken
03.2012 - 01.2016

General Manager

Sonics Drive In
05.2009 - 02.2012

Assistant Store Manager

Burger King
02.2006 - 04.2009

No Degree - Applied Science

Del Mar College

High School Diploma -

Calallen High School

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Erleana Penick-Rocha