Erlexia Honer
Jackson,MS
Summary
I am an entry level Medical Data Tech. looking to expand my knowledge and the field. I have 7+ years of Customer Representative experience and I am a Flexible hard worker ready to learn and contribute to team success. I am also a Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent Call Center
Jackson, MS
12.2017 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Assisted in resolving customer complaints in a timely manner.
- Entered patient data into electronic health records accurately and efficiently.
- Maintained up-to-date knowledge of healthcare industry trends and regulations.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Processed payments from patients for copayments or other fees related to their care.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Collaborated with physicians, nurses, and other staff members as needed.
- Performed outbound calls to remind patients about upcoming appointments.
- Monitored patient satisfaction surveys and responded accordingly.
- Identified areas of improvement within the practice's operations or processes.
- Provided detailed documentation of each call including notes on conversations with customers.
- Developed relationships with key stakeholders both internally and externally.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Electronics Sales Associate
Walmart
Jackson, MS
09.2011 - 11.2017
- Demonstrated knowledge of product features and benefits to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Executed daily opening and closing procedures for the electronics department.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Explained technical features and services associated with electronic items to customers.
- Processed payments using cash registers or point-of-sale systems.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Resolved customer complaints regarding products or services in a timely manner.
- Adhered to all safety regulations while handling electrical equipment or appliances.
- Performed inventory counts as needed on electronic items within assigned departments.
- Received deliveries of new electronics products, ensuring accuracy against purchase orders.
- Tracked sales trends for electronic products to inform purchasing decisions.
- Promoted additional services such as extended warranties and repair plans.
- Upsold accessories that complimented electronic purchases.
- Utilized manufacturer websites to research product information when required.
- Updated product knowledge through training sessions provided by vendors.
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Student Worker
Jackson State University English Department
Jackson, MS
10.2010 - 09.2011
- Organized student records and data in an efficient manner.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
- Maintained student database system by inputting and updating information accurately.
- Answered phone calls from parents and students regarding inquiries about campus services.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Monitored student attendance records ensuring accuracy of information submitted by professors.
- Followed instructions from management to complete tasks according to exact specifications.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Developed strong oral and written communication skills in working with people of different ages.
- Answered office phone to direct inquiries to appropriate individuals.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
Education
Associate of Applied Science - Medical Data Technology
Hinds Community College
Raymond, MS12-2021
Skills
- Product Knowledge
- Information Security
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Scheduling
- Call Management
- Account updating
- Data Collection
- Data Entry
- Conflict Resolution
- Active Listening
- Adaptive team player
- Medical terminology knowledge
- 10-Key
- Critical Thinking
- Call Center Operations
- Order Fulfillment
- Filing
- Prioritization
- Documentation
- Microsoft Excel
- Microsoft PowerPoint
- Computer Proficiency
Certification
Computer Skills
- Basic Excel
- Basic Word
- Intermediate Excel
Legal/Medical Professional
- Medical Proofreading
- Medical Terminology
Timeline
Customer Service Representative
Conduent Call Center
12.2017 - 05.2018
Electronics Sales Associate
Walmart
09.2011 - 11.2017
Student Worker
Jackson State University English Department
10.2010 - 09.2011
Associate of Applied Science - Medical Data Technology
Hinds Community College
Similar Profiles
Kristie MaysKristie Mays
Customer Service Representative at Conduent Call CenterCustomer Service Representative at Conduent Call Center
Annie JoshuaAnnie Joshua
Customer Experience Associate I at Conduent Call CenterCustomer Experience Associate I at Conduent Call Center
RAKEISHA GOODWINRAKEISHA GOODWIN
Customer Service Representative at Conduent Call CenterCustomer Service Representative at Conduent Call Center
John KilleenJohn Killeen
Customer Service Representative at Conduent Call CenterCustomer Service Representative at Conduent Call Center
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos