Erlinda Contreras
Nuevo,CA
Summary
Caring, empathetic Counselor with 5+ years of experience in mental health settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse and/or mental health challenges.
Overview
15
15
years of professional experience
Work History
Recovery Specialist II
Telecare Corporation
06.2021 - 03.2023
- Provided training and mentorship to new Recovery Specialists, fostering environment of teamwork and success.
- Directed comprehensive care for clientele exceeding 100 mental health consumers within specialized rehabilitation center catering to individuals with comorbidity conditions and those entangled in legal system
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Tracked client participation in treatment services to identify attendance issues.
- Demonstrated proficiency in performing wide range of office tasks including data entry, file management, scheduling, and communication.
Substitute Teacher, K-12
Val Verde Unified School District
11.2019 - 05.2021
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to needs of special education students.
- Developed creative instructional strategies to keep students engaged and motivated.
- Collaborated with teaching staff and support personnel to create inclusive learning environments.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Behavior Interventionist
California Psychcare, Inc
01.2019 - 04.2019
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
- Established rapport with each student, building trust and fostering safe environment conducive to learning and growth.
- Maintained accurate records of student progress and attendance.
IHSS-Care Provider
Riverside County Department Of Public Social Services
06.2017 - 12.2017
- Assisted clients with daily living activities, promoting independence and quality of life.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Followed nutritional plans to prepare optimal meals.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Advocated for rights of clients within healthcare system, ensuring access to necessary resources and services.
Peer Support Specialist
Riverside County Mental Health
06.2014 - 10.2014
- Served as role model for clients, sharing personal experiences of recovery and resilience for over case load of 200 clients.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Advocated on behalf of clients to ensure access to appropriate resources and services within community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Maintained computers, printers and technical resources to avoid disruption in operations.
Bakery Clerk
Stater Bros
05.2012 - 06.2014
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for bakery department.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted positive work environment within bakery team through open communication channels and constructive feedback mechanisms.
Leasing Consultant
Cambridge Real Estate
05.2011 - 04.2012
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in timely manner to maintain positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Boosted property revenue by skillfully negotiating lease terms and rent increases for over 200 tenants.
- Strong organizational skills with ability to prioritize tasks, manage time effectively, and maintain attention to detail.
Mentor, At-Risk Youth
Oasis Rehab Center
08.2008 - 01.2011
- Inspired personal growth by helping mentees set achievable goals and providing guidance on how to reach them.
- Created safe space for open discussion about sensitive topics such as substance abuse or mental health concerns without judgment or stigma attached.
- Developed and maintained accurate records daily of programs and services.
- Promoted resilience among at-risk youth through regular check-ins and ongoing emotional support during challenging times in their lives.
- Encouraged six mentees to pursue passions by exposing to new hobbies or extracurricular activities that might not have otherwise discovered.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA04.2018
Associate of Arts - Social And Behavioral Sciences
Mt San Jacinto College
San Jacinto, CA06.2015
Skills
- Certified in CPR/AED
- Certified Peer Specialist
- Spanish Language Proficient
- Client Relationship Building
- Active Listener
- Crisis Management
- Group facilitation
- Community Resources
- Documentation abilities
- Data Entry, File Management, Scheduling, Microsoft Office Suite, Google Docs, Zoom
Timeline
Recovery Specialist II
Telecare Corporation
06.2021 - 03.2023
Substitute Teacher, K-12
Val Verde Unified School District
11.2019 - 05.2021
Behavior Interventionist
California Psychcare, Inc
01.2019 - 04.2019
IHSS-Care Provider
Riverside County Department Of Public Social Services
06.2017 - 12.2017
Peer Support Specialist
Riverside County Mental Health
06.2014 - 10.2014
Bakery Clerk
Stater Bros
05.2012 - 06.2014
Leasing Consultant
Cambridge Real Estate
05.2011 - 04.2012
Mentor, At-Risk Youth
Oasis Rehab Center
08.2008 - 01.2011
Bachelor of Arts - Psychology
California State University, San Bernardino
Associate of Arts - Social And Behavioral Sciences
Mt San Jacinto College
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