Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erlinda Guerrero

Phoenix,AZ

Summary

Responsible steward with several years of experience and top-notch skills in customer service and task prioritization. Talented professional works successfully in both team and solitary roles. Ready to take on new challenges and learn new skills. Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.

Overview

5
5
years of professional experience

Work History

Steward

Gila River Casino
Laveen, AZ
01.2025 - Current
  • Provided support during inventory counts, ensuring accurate tracking of kitchen assets.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Adapted to various roles within the kitchen and dining area, demonstrating flexibility and teamwork.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Ensured cleanliness and hygiene in kitchen areas by regularly sanitizing surfaces and equipment.
  • Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Facilitated efficient waste disposal and recycling processes, adhering to environmental standards.

Scheduler

Banner Physical Therapy
Phoenix, AZ
08.2024 - 12.2024
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled and confirmed appointments.
  • Coordinated support to facilitate general office operations.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Performed data entry into computer systems for tracking purposes.
  • Participated in credit and collections activities.
  • Received and distributed mail, letters and packages.
  • Stocked inventory and ordered office and kitchen supplies.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Greeted guests and vendors to assist in navigating space.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Answered phones and routed voicemails to respective employees.
  • Monitored office services mailbox for business support needs and requests.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained confidentiality of sensitive customer information records.
  • Identified, corrected, and reported data entry errors.
  • Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.

Receptionist Administrator

J & G construction llc
Phoenix, AZ
03.2020 - 03.2023
  • Assisted with coordination of events including booking venues, catering services.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Responded promptly to emails from customers and other departments within the organization.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Scheduled appointments and maintained calendars for staff members.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Education

High School Diploma -

Carl Hayden Community High School
Phoenix, AZ
05-2000

Skills

  • Cleaning
  • Dishwasher management
  • Food safety
  • Health code compliance
  • New hire training
  • Schedule organization
  • Patient scheduling
  • Data entry
  • Insurance verification
  • Attention to detail
  • 10-key data entry
  • Database search and data entry skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Steward

Gila River Casino
01.2025 - Current

Scheduler

Banner Physical Therapy
08.2024 - 12.2024

Receptionist Administrator

J & G construction llc
03.2020 - 03.2023

High School Diploma -

Carl Hayden Community High School

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Erlinda Guerrero