Erlinda Machado
Bakersfield,CA
Summary
Results-driven Warranty Administrator and detailed Data Entry Clerk, with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 16 years of experience in the field. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Independent Contractor
Erlinda Machado
Bakersfield, CA
04.2021 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Unemployment
None At This Time
Bakersfield, CA
03.2020 - 04.2021
- Unemployed due to Covid Pandemic
Independent Contractor
Erlinda Machado
Bakersfield, CA
01.2019 - 03.2020
- Managed quality control and maintained high level of customer satisfaction.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warranty Administrator
Mercedes-Benz of Bakersfield
Bakersfield, CA
03.2002 - 11.2018
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Stayed up to date on factory announcements and recalls.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Organized claims paperwork and booked appointments with customers.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Checked documentation for appropriate coding, catching errors and making revisions.
- Examined claims, records and procedures to grant approval of coverage.
- Maintained database by entering new and updated customer and account information.
- Took credit card payments over phone and in person.
- Communicated client reservations to appropriate staff.
- Managed schedules of team of 7 Service Advisors to keep shifts properly staffed.
- Provided reminder calls to clients prior to scheduled visits.
- Resolved customer complaints or answered customers' questions.
- Copied and faxed important information for client records.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Bakersfield, CA05.2006
High School Diploma -
Arvin High School
Arvin, CA06.1995
Some College (No Degree) -
Bakersfield College
Bakersfield, CASkills
- Workload Management
- Scheduling
- Damage Coding
- Claims Submissions
- Appointment Scheduling
- Claims Processing
- Paperwork Processing
- Policy Management
- Compliance Reviews
- Data Entry
- Policy and Procedure Explanations
- Proofreading and Editing
- 10-Key Touch
- Teamwork and Collaboration
- Policy Analysis
- Coverage Determination
- New Policies Processing
Timeline
Independent Contractor
Erlinda Machado
04.2021 - Current
Unemployment
None At This Time
03.2020 - 04.2021
Independent Contractor
Erlinda Machado
01.2019 - 03.2020
Warranty Administrator
Mercedes-Benz of Bakersfield
03.2002 - 11.2018
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Arvin High School
Some College (No Degree) -
Bakersfield College
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