ERLINDA WYNN
Rowlett,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Pre Planning Advisor
Dignity Memorial
04.2023 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Participated in regular product training sessions to stay updated on latest features and benefits.
Floor Manager
Bankhead Brewing
11.2019 - Current
- Managed team of 15 employees to maintain smooth-running operations of shop floor.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 3 times weekly by balancing cash drawers and reconciling credit card transactions.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Server
Ninfas Mexican Restaurants
02.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Medical Assistant Certificate - Medical Assistant
Premiere Career College
Baldwin Park, CA06-2011
Skills
- Goal-oriented mindset
- Empathetic
- Compassionate communication
- Customer relations
- POS systems
- Team training and development
- Customer service
- Teamwork and collaboration
- Employee coaching and mentoring
- Strong work ethic
- Exceptional customer service
Timeline
Pre Planning Advisor
Dignity Memorial
04.2023 - Current
Floor Manager
Bankhead Brewing
11.2019 - Current
Server
Ninfas Mexican Restaurants
02.2017 - 08.2019
Medical Assistant Certificate - Medical Assistant
Premiere Career College
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