Erma Azeez
Arlington
Summary
Detail-oriented individual with years of diverse experience in a fast-paced, busy, and demanding environment seeking a position that will allow me to utilize my skills and training.
Overview
24
24
years of professional experience
Work History
Appointment Scheduler
Texas Us Oncology
08.2021 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
Food Pantry Operations Manager
Word of Peace International Ministries
05.2020 - Current
- I am responsible for procurement and distribution of food, including pickup, receipt, storage, and distribution of food to community members in need
- I train and manage volunteers to ensure that monthly client needs are met, and eligibility forms are completed accurately
- I embrace Word of Peace's core values to serve those in need with kindness and compassion.
Customer Service Clerk
Walmart
10.2014 - 08.2021
- I work in the Money Center performing a variety of duties such as check cashing, bill payment services, and money wires
- I also work in the cash office, counting the money tills and comparing the amounts against reports for accuracy
- I also work as a cashier when needed collecting payments, resolving customer complaints regarding pricing, and accepting customer returns.
- Issued receipts and processed refunds, credits, or exchanges.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
Customer Service Specialist
OnPoint & Company
05.2000 - 02.2001
- I provided customer support in a busy call center environment by answering any questions regarding application status, bill payments, or current promotions.
Skills
- Accuracy and Precision
- Meeting deadlines
- Remote Work Capabilities
- Patient Scheduling
- Strong Work Ethic
- Telephone Etiquette
Volunteer Experience
Word of Peace International Ministries, Grand Prairie, Texas, Food Pantry Operations Manager, 5/20, present, I am responsible for procurement and distribution of food, including pickup, receipt, storage, and distribution of food to community members in need. I train and manage volunteers to ensure that monthly client needs are met, and eligibility forms are completed accurately. I embrace Word of Peace’s core values to serve those in need with kindness and compassion.
Timeline
Appointment Scheduler
Texas Us Oncology
08.2021 - Current
Food Pantry Operations Manager
Word of Peace International Ministries
05.2020 - Current
Customer Service Clerk
Walmart
10.2014 - 08.2021
Customer Service Specialist
OnPoint & Company
05.2000 - 02.2001
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