Erma Ferrin
Highlands,NC
Summary
Dedicated Sales Service Representative with a strong background in customer service and problem-solving. Known for enhancing customer satisfaction and streamlining processes to drive efficiency.
Results-driven professional with over four years of experience in sales and customer service. Skilled in teamwork, time management, and organizational skills, consistently resolving client issues and improving service processes to enhance customer retention.
Detail-oriented Sales Service Representative recognized for exceptional customer service and account management. Proven ability to analyze and resolve discrepancies, ensuring accuracy and customer satisfaction.
Experienced with building client relationships and providing exceptional service. Utilizes effective communication and problem-solving to meet customer needs. Track record of maintaining high customer satisfaction and loyalty.
Professional with strong background in sales and customer service, ready to drive success in sales service environment. Known for fostering collaboration and achieving results, adapting seamlessly to changing needs and challenges. Skilled in communication, relationship-building, and problem-solving, consistently delivering high standards and reliability. Equipped to enhance team performance and contribute to organizational goals.
Sales professional with proven track record in enhancing customer relationships and driving sales. Known for reliable team collaboration and achieving consistent results. Possesses strong negotiation skills and customer-focused approach.
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Sales Service Representative
First Citizens Bank
06.2022 - Current
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Managed account maintenance tasks, ensuring accuracy in customer records and transactions.
- Assisted clients with product selection, providing tailored recommendations to enhance satisfaction.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- I am a notary
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
- Participated in ongoing training sessions and workshops to stay current with industry best practices, product enhancements, and emerging sales techniques.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Researched client requests to create best possible solutions for diverse needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Handling customer complaints
- Fraud detection and prevention
- Teller system and banking software
- Transaction accuracy and attention to detail
- complying with banking regulations
- Handling money
- Help trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Landscaper
Tate Landscaping
09.2009 - 06.2022
- Operated and maintained landscaping equipment, ensuring optimal functionality for diverse projects.
- Designed and implemented landscape layouts, enhancing aesthetic appeal and functionality of outdoor spaces.
- Supervised team members, providing guidance on best practices and efficient workflow execution.
- Conducted site assessments to determine soil health and plant viability, improving project outcomes.
- Trained staff in safety protocols and equipment handling, fostering a culture of safety awareness.
- Developed seasonal maintenance schedules, ensuring timely care of landscaped areas throughout the year.
- Managed inventory of plants and materials, optimizing resource availability for ongoing projects.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Prepared soil for planting and sowing.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Assisted with irrigation system maintenance and repair.
- Inspected gardens for pests, weeds and diseases.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Collaborated with gardeners to plan and design outdoor spaces.
- Educated employees and members of public on plant biology and health.
Golf Cart Attendant
Highlands Falls
03.2007 - 09.2009
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Maintained and organized golf cart fleet, optimizing operational efficiency.
- Conducted routine inspections and maintenance on golf carts, enhancing safety standards.
- Assisted with the transportation of golfers and equipment across the course, improving workflow.
Cna
Highlands Cashiers Hospital
01.2005 - 03.2007
- Provided compassionate care to patients, assisting with daily living activities and promoting comfort.
- Monitored vital signs, ensuring timely reporting of changes to healthcare team.
- Documented patient progress and care interventions accurately in electronic health records.
- Assisted in developing personalized care plans, adapting approaches based on individual patient needs.
Education
GED -
Franklin High School
Franklin NcNo Degree -
Southwestern Community Collage
Sylva NcSkills
- Goal oriented
- Paperwork processing
- Leads prospecting
- Process improvements
- Sales management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
Accomplishments
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Sales Service Representative
First Citizens Bank
06.2022 - Current
Landscaper
Tate Landscaping
09.2009 - 06.2022
Golf Cart Attendant
Highlands Falls
03.2007 - 09.2009
Cna
Highlands Cashiers Hospital
01.2005 - 03.2007
GED -
Franklin High School
No Degree -
Southwestern Community Collage