Erma Prieto
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
HoustonISD; Kashmere Senior High School
Houston , TX
2018.09 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department..
Administrative Assistant
HoustonISD; Kashmere Gardens Elementary
Houston , TX
2017.08 - 2018.10
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings .
- Restocked supplies and maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
Clerk III
HoustonISD Kashmere Gardens Elementary
Houston , TX
2016.08 - 2017.09
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Clerk II
HoustonISD; Kashmere Gardens Elementary
Houston , TX
2013.08 - 2015.08
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Administrative Clerk
Academy Of Accelerated Learning, INC
Houston , TX
2000.10 - 2012.03
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Lunch Program /Maintained all records, paperwork for audits, closing of the building.
- Provided direction, support and ongoing feedback to staff.
- Generated documents necessary for internal meetings.
- Enforced company policies and procedures.
Paraprofessional Aide
Houston ISD MacAuthur Elementary
Houston , TX
1998.09 - 2000.09
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Handed out classroom materials, like pencils, paper and crayons.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Graded tests and papers and recorded grades for teaching staff.
- Maintained head count and attendance sheets.
Education
Associate of Arts - Education
Houston Community College
Houston, TXAssociate of Arts - Education
Ashford University
San Diego, CASkills
- Multi-Line Telephone Systems
- Appointment Coordination
- Document and File Management
- Office Equipment Operation
- Judgment and Decision-Making
- Strong Organizational Skills
- Microsoft Office
- Microsoft Outlook
- Multitasking and Time Management
- Supply Inventory Control
- Confidentiality and Data Protection
- High-Volume Phone Inquiries
- Payroll Administration
- Reading Comprehension
- Active Listening
- SAP Business Objects
- Meeting Minutes
- Visitor Relations
- Mail Management
- SAP
Timeline
Administrative Assistant
HoustonISD; Kashmere Senior High School
2018.09 - Current
Administrative Assistant
HoustonISD; Kashmere Gardens Elementary
2017.08 - 2018.10
Clerk III
HoustonISD Kashmere Gardens Elementary
2016.08 - 2017.09
Clerk II
HoustonISD; Kashmere Gardens Elementary
2013.08 - 2015.08
Administrative Clerk
Academy Of Accelerated Learning, INC
2000.10 - 2012.03
Paraprofessional Aide
Houston ISD MacAuthur Elementary
1998.09 - 2000.09
Associate of Arts - Education
Houston Community College
Associate of Arts - Education
Ashford University
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