Ermand Bardhollari
Plymouth,MI
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Economist well-versed in conducting analyses and studies on effects of economic conditions on business products, assets and investments. Skilled in product development, financial and risk management, capital market projects and exercises with economic analysis. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
6
6
years of professional experience
Work History
Marketing Manager
E-XTEQ LLC
07.2023 - Current
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Worked with graphic designers and writers to establish theme and tone for content.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Marketing Coordinator
E-XTEQ LLC
09.2022 - 07.2023
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Customer Specialist
E-XTEQ LLC
05.2022 - 08.2022
- Recorded product or service failure complaints and notified appropriate departments.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Assisted in training new employees and participated in cross-training with other departments.
- Requested escalation for unresolved issues.
Server/Team Leader
Bravo Brio
10.2017 - 02.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Arts - Economics
University of Michigan - Ann Arbor
Ann Arbor, MI04.2023
Associate - Business Administration
Schoolcraft College
Livonia, MI2020
Skills
- Conflict Resolution
- Teamwork
- Decision Making
- Leadership
- Time Management
- Communication
- Adaptability
- Fast Learner
- Customer Service
- Ability to Work in a Team
- Ability to Work Under Pressure
- Microsoft Excel
- Communication Skills
- Microsoft Office
- Behavior Redirection
- Troubleshoot Service Issues
- Smart Goals
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
Timeline
Marketing Manager
E-XTEQ LLC
07.2023 - Current
Marketing Coordinator
E-XTEQ LLC
09.2022 - 07.2023
Customer Specialist
E-XTEQ LLC
05.2022 - 08.2022
Server/Team Leader
Bravo Brio
10.2017 - 02.2020
Bachelor of Arts - Economics
University of Michigan - Ann Arbor
Associate - Business Administration
Schoolcraft College
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