Ermelia Greer

• Store Operations
  

Open and close the store, including system start-ups and cash handling, ensuring readiness for business.

Supervise daily operations by delegating tasks and ensuring efficient completion.

Manage product returns, order voids, customer refunds, and perform cash drops to the safe.

Oversee store events and promotions, ensuring successful execution.

• Customer Experience
  

Model and deliver a distinctive and delightful customer experience.

Address and resolve customer issues and complaints promptly.

• Team Leadership
  

Supervise and support team members, providing guidance and training as needed.

Serve as a liaison between management and team members during shifts.

• Compliance and Reporting
  

Ensure compliance with company policies and procedures.

Handle administrative tasks such as completing special assignments and other duties as assigned.

• Supported student physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

• Supported after-school programs at St. Ambrose Catholic School and Baines Middle School.
  
• Observed and monitored children's play activities to promote healthy, safe environment.
• Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
• Engaged students in learning activities, arts and crafts, and STEM projects.