Ermelinda Cruz
Selma,TX
Summary
Dynamic professional with extensive experience at White Glove, excelling in housekeeping and customer service. Proven track record in enhancing cleanliness standards and client satisfaction through effective communication and quality assurance. Skilled in multitasking and implementing efficient cleaning techniques, fostering a safe and welcoming environment for clients and guests.
Overview
13
13
years of professional experience
Work History
Maid Services
White Glove
11.2025 - Current
- Supervised cleaning operations to ensure high standards of cleanliness and hygiene.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Trained new staff on best practices for cleaning and safety protocols.
- Conducted regular inspections to maintain quality control in cleaning procedures.
- Utilized advanced cleaning equipment and eco-friendly products to enhance efficiency.
- Established strong relationships with clients, ensuring satisfaction with services provided.
- Streamlined inventory management for cleaning supplies, reducing waste and costs.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
School Bus Driver
San Antonio Independent School District
08.2018 - 11.2025
- Transported students safely to and from school, adhering to all traffic regulations.
- Conducted pre-trip inspections of buses to ensure safety compliance.
- Monitored student behavior during transport, fostering a positive environment.
- Communicated effectively with parents and school officials regarding transportation issues.
- Implemented route optimization strategies to enhance fuel efficiency and reduce delays.
- Maintained accurate records of routes, mileage, and incidents for reporting purposes.
- Coordinated with maintenance staff to address vehicle repairs and ensure reliability.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Ensured safety of all passengers by meticulously following traffic laws and school policies.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
Pharmacy Delivery Driver
Sunshine Weslaco
06.2025 - 08.2025
- Delivered medications safely and efficiently to patients, ensuring timely access to prescriptions.
- Managed route planning using GPS technology for optimal delivery efficiency and reduced delays.
- Maintained accurate logs of deliveries and medication handling in compliance with regulatory standards.
- Trained new drivers on safety protocols, delivery procedures, and customer service expectations.
- Collaborated with pharmacy staff to verify prescription accuracy before delivery, enhancing patient satisfaction.
- Implemented best practices for vehicle maintenance, minimizing breakdowns and service interruptions.
- Resolved customer inquiries and issues promptly, improving overall service quality and client trust.
- Conducted regular inventory checks on delivery supplies, ensuring availability of necessary materials for operations.
- Provided exceptional customer service, addressing concerns and answering questions related to medication usage and safety.
- Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
- Expanded the reach of pharmacy services by promoting awareness of available home delivery options among clientele within the community.
- Boosted pharmacy reputation through professional appearance and demeanor during all deliveries and interactions with clients.
- Maintained the integrity of sensitive medications with proper temperature control during transportation.
- Increased customer trust by maintaining strict confidentiality regarding patient information and prescription details.
- Minimized delays in medication access by promptly notifying the pharmacy of any issues encountered during deliveries, allowing for swift resolution measures.
- Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
- Contributed to a positive customer experience with friendly interactions, empathetic listening, and prompt resolution of any issues encountered during the delivery process.
- Safeguarded company vehicles through diligent maintenance checks, reporting any malfunctions or required repairs immediately.
- Facilitated smooth transactions by accurately collecting payments from customers upon receipt of medications as needed.
- Contributed to team effort by supporting other drivers when needed, covering additional shifts or assisting with route planning tasks.
- Collaborated with pharmacists to resolve discrepancies or clarify instructions for patients, contributing to a seamless delivery process.
- Reduced errors by thoroughly reviewing pharmacist notes before initiating deliveries, ensuring correct medications were provided to each patient.
- Optimized fuel efficiency through careful route planning and adherence to scheduled stops, reducing overall transportation costs.
- Assisted in inventory management, ensuring proper stock levels for frequently requested medications.
- Delivered packages to customer doorsteps and business offices.
Teacher
Training Wheels Childcare
07.2012 - 07.2018
- Developed engaging lesson plans to promote cognitive and social development in children.
- Implemented daily activities that fostered creativity and critical thinking skills among students.
- Collaborated with parents to provide updates on child progress and address concerns effectively.
- Monitored classroom environments to ensure safety and compliance with childcare regulations.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
GED -
San Antonio Independent School District
San Antonio, TX06.2012
Skills
Housekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maid Services
White Glove
11.2025 - Current
Pharmacy Delivery Driver
Sunshine Weslaco
06.2025 - 08.2025
School Bus Driver
San Antonio Independent School District
08.2018 - 11.2025
Teacher
Training Wheels Childcare
07.2012 - 07.2018
GED -
San Antonio Independent School District