Summary
Overview
Work History
Education
Skills
Timeline
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Ermelinda Adame-Moore

Humble,Texas

Summary

To obtain a long-term position utilizing previous experience, while allowing growth and enhancement of my skills for the benefit of my employer and myself.

Extensive experience in areas including customer service, researching and resolving problems. Utilized skills such as time management, follow-up and follow through. Excellent computer skills on Microsoft applications. Excellent time management, strong analytical, organizational administrative and decision-making skills. Skilled in written and verbal communications. Ability to work independently on problems. Knowledge of the company’s operating guidelines and procedures, standards and organization.

Overview

31
31
years of professional experience

Work History

Operations Support Coordinator

Saddle Creek Logistics
02.2025 - Current
  • Manage administrative tasks, including data entry, and maintaining records to support daily operations.
  • Tracking progress, identifying barriers, and facilitating communication with team members.
  • Providing excellent customer service.
  • Assisting drivers to their pickup destinations for a timely delivery.

Investment Recovery Assistant

Dow Chemical Company (G-Tech)
02.2014 - Current
  • Focal point for Maintenance Site Reps
  • Surplus Equipment sales order preparation
  • Expediting payments from buyer
  • Verification of payment from buyer
  • Release of Notice to Ship to site reps
  • Maintain records retention on sales orders
  • Assistant to IR Sourcing Specialist
  • Scrap Material sales invoice preparation
  • Verifying info for Europe buyers, including VAT numbers in order to issue miscellaneous invoices on time.
  • Verification of scrap material sales payments
  • Recording and reporting of monthly scrap sales
  • Assistant to Global Demolition and Investment Recovery Leader
  • Gather and communicate weekly metal market pricing
  • Consolidate monthly IR scorecard data
  • Accounting knowledge of surplus asset dispositions

Customer Account Coordinator

Oxerra Americas
04.2022 - 09.2024
  • Focal point for Granufin customers
  • Order entry
  • Invoicing
  • Logistics
  • Preparation of weekly report of orders for warehouses
  • Sending order acknowledgements to customers
  • Work closely with production managers and supply chain

Assistant Property Manager to 14 communities

Crest Management Inc.
07.2013 - 02.2014
  • Assist property manager with community inspections.
  • Assist residents with any questions or issues.
  • Monthly financial reports to board members.
  • Process closings for new residents.
  • Set up annual meetings.

Customer Service/Administrative Assistant

Planned Management Corporation Inc.
05.2012 - 07.2013
  • Assisted property manager on inspections of communities.
  • Monthly reports to board members on financials.
  • Assisted residents with any questions or issues.

Customer Service Representative

Farouk Systems
01.2010 - 05.2012
  • Assisting inbound callers requesting information regarding Purchase Orders
  • Serve as seamless-back up to other Customer Services Representatives
  • Coordinating any unresolved issues; escalating to management wherever necessary informing customer of order progression.

Customer Service Representative

Labconco
09.2010 - 12.2010
  • Assisting inbound callers requesting information regarding Purchase Orders
  • Serve as seamless-back up to other Customer Services Representatives
  • Coordinating any unresolved issues; escalating to management wherever necessary informing customer of order progression.

Account Specialist-Exports

ConocoPhillips (Steverson Company) Contractor
07.2009 - 10.2009
  • Researched orders for timely delivery to customers
  • Created and maintained spreadsheet for monitoring delivery compliance

Customer Service Specialist

Schlumberger
10.2004 - 06.2009
  • Assisting inbound callers requesting information regarding Purchase Orders
  • Researched orders for timely delivery to customers
  • Created and maintained spreadsheet for monitoring delivery compliance
  • Serve as seamless-back up to other Customer Services Representatives
  • Responding quickly to changes in the production schedule or demand as conveyed by the Planner or Production Manager
  • Review and prioritize shipment of orders based on emergencies from customers.
  • Coordinating any unresolved issues; escalating to management wherever necessary informing customers of order progression.
  • Developing and maintaining accurate and complete customer files, to enable easy tracking of sales orders.

Solutions Consultant

Shell Oil Products US
01.2002 - 01.2004
  • Handling complaints for Shell/Texaco motoring public
  • Placing fuel orders for retailers
  • Placing maintenance orders for retailers. Input information into Siebel system
  • Follow up on complaints with customers and stations providing service

Expediter

Varco Drilling Systems
01.2001 - 01.2002
  • Researched orders for timely delivery to customers
  • Created and maintained spreadsheet for monitoring delivery compliance

Customer Service Representative

Imperial Sugar Company
01.1995 - 01.2001
  • Maintained several customer accounts with daily contact
  • Entered orders
  • Issued customer invoices
  • Review and prioritize shipment of orders based on emergencies from customers.
  • Coordinating any unresolved issues; escalating to management wherever necessary informing customers of order progression.

Education

General Business courses

Houston Community College
Houston, TX

General Diploma - undefined

John Foster Dulles High School
Stafford, TX

Skills

  • Scheduling
  • Scheduling coordination
  • Analysis and research
  • Operations tracking

Timeline

Operations Support Coordinator

Saddle Creek Logistics
02.2025 - Current

Customer Account Coordinator

Oxerra Americas
04.2022 - 09.2024

Investment Recovery Assistant

Dow Chemical Company (G-Tech)
02.2014 - Current

Assistant Property Manager to 14 communities

Crest Management Inc.
07.2013 - 02.2014

Customer Service/Administrative Assistant

Planned Management Corporation Inc.
05.2012 - 07.2013

Customer Service Representative

Labconco
09.2010 - 12.2010

Customer Service Representative

Farouk Systems
01.2010 - 05.2012

Account Specialist-Exports

ConocoPhillips (Steverson Company) Contractor
07.2009 - 10.2009

Customer Service Specialist

Schlumberger
10.2004 - 06.2009

Solutions Consultant

Shell Oil Products US
01.2002 - 01.2004

Expediter

Varco Drilling Systems
01.2001 - 01.2002

Customer Service Representative

Imperial Sugar Company
01.1995 - 01.2001

General Diploma - undefined

John Foster Dulles High School

General Business courses

Houston Community College
Ermelinda Adame-Moore