Summary
Overview
Work History
Education
Skills
Timeline
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Ermelinda Ramirez

Payson,UT

Summary

Dedicated customer service associate with personable skills and a commitment to delivering exceptional service. Efficient and outgoing, with a strong ability to multitask.

Overview

6
6
years of professional experience

Work History

Genesis Fleet Manager

Genesis of Lindon
Lindon, UT
07.2023 - Current
  • Managed daily operations of the loaner fleet, overseeing scheduling and performance management.
  • Developed and implemented policies and procedures for fleet operations.
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Created reports on vehicle utilization, mileage tracking and other metrics as needed.
  • Coordinated with vendors for parts ordering, repairs and services.
  • Conducted regular vehicle inspections to identify potential damages or issues.
  • Ensured all guests had valid driver's licenses, insurance, and made sure to follow our terms and conditions.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Communicated with upper management, guests, and valet drivers to build lasting relationships.
  • Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
  • Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.

Concierge

Mark Miller Subaru
Salt Lake City, UT
10.2018 - Current
  • Collaborated with various team members to ensure guest requests were addressed in an appropriate and timely manner.
  • Responsible for the training of new members of customer service team
  • Delivered reminder messages daily for next day Mark Miller Direct Pick ups, also communicated via text or call to customers when their car was done, to schedule a drop off time.
  • Helped guests with any questions they had regarding technology and eyesight features within their cars, updated radio units learned how to flash drivers in order to perform those updates and also helped pair phones.
  • Helped facilitate a great service experience by picking up customers cars at any location in Utah whether that be work or home, and made sure to get there cars back in timely manner if need be day of by communicating with advisors efficiently.

Education

High School Diploma -

Hunter High School
West Valley City, UT
2012

Skills

  • Building strong relationship with team and management
  • Leadership skill
  • Communication
  • Superb customer service skills
  • Completing tasks effectively and timely manner
  • Dependable
  • Scheduling
  • Effective Communication
  • Fleet Management
  • Vehicle inspections
  • Fleet monitoring

Languages( Bilingual)

  • English
  • Spanish

Timeline

Genesis Fleet Manager

Genesis of Lindon
07.2023 - Current

Concierge

Mark Miller Subaru
10.2018 - Current

High School Diploma -

Hunter High School

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Ermelinda Ramirez