Ermias Asale

Company Overview: American Airlines Cabin Services

• Streamlined internal processes for better efficiency in account management tasks.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Manage a large station with more than 140 employees, 4 managers, HR, 3 Flight Planners and Safety department under my direct command
• Oversaw the operation of over 240 flights a day
• Responsible to ensure all customers and corporate expectations are met, establish and manage station budget, draw flow charts to maintain proper staffing levels
• Managed budgeting, forecasting and performance for all accounts
• Coordinated and supervised all accident investigations, ensure cleaning supply levels are adequate, and act as a liaison between the various working groups, federal agencies and airport authority
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals
• Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
• Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients

• Managing the Operations at DCA
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established team priorities, maintained schedules and monitored performance.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes
• Worked on 401(k) administration, FMLA and workers' compensation claims and benefits

• Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
• Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
• Improved employee compliance with safety regulations by developing and implementing clear policies and procedures.
• Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
• Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
• Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
• Participated in safety meetings by answering questions from staff members.
• Completed workplace safety and hazard inspections.
• Collaborated with management to create effective emergency response plans for various scenarios.
• Reduced incident rates through the implementation of comprehensive safety training programs for employees.
• Inspected work practices and procedures for compliance with company and federal regulations.
• Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
• Trained company employees in safety procedures and provided in-depth documentation for review.
• Evaluated new tools or equipment for safety concerns, ensuring proper training and guidelines were in place prior to implementation.