Ermias Gebre
Woodbridge,VA
Summary
Overall, 18+ years of professional experience in Banking and Finance, Retail and Customer Service with almost 2 years of experience as a MuleSoft Developer with strong understanding of Java and related technologies.
Overview
19
19
years of professional experience
Work History
MuleSoft Developer
Craft Software
MD
09.2022 - Current
- Participate in gathering Business requirements, Analysis, Design, and Development, Testing, and documenting the entire API development life cycle
- Leverage Docker for containerization and Kubernetes for efficient deployment and scalability of containerized applications
- CI/CD practices, utilizing Jenkins for automated build, test, and deployment processes, streamlining development workflows
- Utilize Rabbit MQ for reliable and asynchronous messaging, enabling seamless communication and data exchange between application components
- Design and develop RESTful and SOAP web services, facilitating seamless integration and efficient data transfer between systems
- Use Maven for streamlined dependency management and generation of deployable artifacts, ensuring smooth and reliable project builds
- Ensure the stability and availability of applications in live environments by providing prompt and reliable production support
- Implement integrations using connectors such as Salesforce, Database, HTTP, FTP, JMS, and File Connectors
- Implement and consumed SOAP web services and tested using SOAP UI for Mule ESB flows and Deployed Mule applications onto Cloud Hub
- Implement asynchronous messaging using Active MQ and AWS suite and involved in the design, building, and deployed applications utilizing AWS stack (including Amazon EC2, S3, and SQS)
- Contribute to production support and call rotation effort
- Designed, developed, and implemented software applications for websites based on analyzed requirements and understanding of industry technical standards
- Environment: Elastic Search (ELK), Okta, Mule 3.8, Azure, Anypoint Studio 6.5 and 7.6, GIT, Java 8.1, J2ee, Salesforce, SQL Developer, Active MQ.
sales & customer service Manager
Macys Inc
VA
02.2017 - 08.2022
- Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency
- Lead customer service in the store
- Ensure colleagues engage with customers and provide a friendly and easy to shop environment
- Manage all aspects of Selling Support including workload execution, backstocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process
- Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities
- Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities
- Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection
- Review Sales and Star Rewards results and strategize action for continued improvement
- Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts
- Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results
- Continue to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives
- Plan and execute events and community outreach
- Monitor and address performance issues on a timely basis
- Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
- Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and High Level selling areas
- Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues
- Utilize check-in process as a tool for Colleague talent development, promotion and advancement
- Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities
- Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed
- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
- Perform other duties as assigned
- Regular, dependable attendance and punctuality.
Sales supervisor
Macys Tyson Corner
Mclean, Virginia
04.2016 - 01.2017
- Support Sales & Customer service manager in all aspects
- Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities
- Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities
- Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection
- Review Sales and Star Rewards results and strategize action for continued improvement
- Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts
- Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results
- Continue to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives
- Plan and execute events and community outreach.
Sales Floor Lead
Macys Tyson Galleria
Mclean, Virginia
05.2015 - 04.2016
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Determine customer needs based on customer preferences; suggest additional merchandise to compliment customer selection
- Demonstrate knowledge of store products and services (including Loyalty programs) to build sales and minimize returns
- Demonstrate proficiency in POS systems, including, but not limited to, Search and Send and My Client
- Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
- Retrieve additional merchandise at customers’ request (i.e., retrieve merchandise from stockroom)
- Develop new business and expand client base through in-store interaction, suggestive selling, and on the floor presence
- Maintain department recovery standards, including selling floor and fitting rooms
- Deliver optimal merchandise execution presentation through merchandise placement, execution, and style, including visual elements
- Ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner
- Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, seasonal changes, and clearance sets
- Assist in inventory and markdown process
- Assist in picking, packing, and shipping merchandise to fulfill digital customer orders.
Finance and adminstration departement Manager
MMFI Financial Institution
Addis Ababa, Ethiopia
05.2008 - 04.2015
- Manage all project finances to ensure effective use of resources to achieve project objectives in compliance with all donor requirements
- Ensure completeness of financial, procurement, and HR records retention and security
- Ensure financial monitoring systems provide timely and relevant reports to Palladium staff, including analysis and tracking of grant commitments (i.e., cash advances), cash flow forecasts, obligations, awards, and liquidations, to support efficient and accountable implementation
- Design and implement systems and procedures in compliance with Palladium standards, including systems and procedures to mitigate risks
- Ensure that corrective action plans approved by Palladium in response to external or internal audits and other monitoring reviews are implemented as planned and scheduled
- Monitor annual budget and financial projections and develop realistic financial forecasts for proper project planning
- Oversee proper human resources management, from personnel recruitment, staff policy development, and care for general staff well-being
- Supervise, mentor and train relevant staff ensuring team members have the appropriate skill levels for their positions and are developing to their full capacity; conduct trainings for other personnel as needed to fully educate on efficient, effective financial and internal control systems, budget analysis, as well as policy and procedure awareness and compliance.
Internal Audit Departement Manger
MMFI Financial Institution
Addis Ababa, Ethiopia
03.2005 - 04.2008
- Manage over all the Internal Audit department of MMFI
- Conduct risk-based audit for Micro Loans, Mortgages (Micro customers) and Branch Audit
- Responsible for closure of special investigation cases reported in audit committee
- Risk Management and Internal Controls
- Develop and Implement Audit Strategy: Lead the development and implementation of a comprehensive internal audit strategy aligned with the MFI's specific risks and regulatory environment
- This involves identifying high-risk areas and tailoring audit plans accordingly
- Evaluate Internal Controls: Assess the adequacy and effectiveness of the MFI's internal controls over financial reporting, operations, and compliance
- This may involve identifying weaknesses and recommending improvements
- Risk Assessment and Mitigation: Continuously identify and assess potential risks faced by the MFI, such as credit risk, operational risk, and fraud risk
- Propose and implement strategies to mitigate these risks
- Audit Execution and Reporting: Plan and Conduct Audits: Plan, execute, and oversee the execution of internal audits across various departments within the MFI
- This may involve loan processing, client onboarding, financial reporting, and IT systems
- Prepare Audit Reports: Draft well-documented and clear internal audit reports outlining audit findings, recommendations for improvement, and risk mitigation strategies
- Communicate and Follow Up: Effectively communicate audit findings and recommendations to senior management and the audit committee
- Follow up on the implementation of corrective actions
- Ensure completeness of financial, procurement, and HR records retention and security
- Ensure financial monitoring systems provide timely and relevant reports to Palladium staff, including analysis and tracking of grant commitments (i.e., cash advances), cash flow forecasts, obligations, awards, and liquidations, to support efficient and accountable implementation
- Design and implement systems and procedures in compliance with Palladium standards, including systems and procedures to mitigate risks
- Ensure that corrective action plans approved by Palladium in response to external or internal audits and other monitoring reviews are implemented as planned and scheduled
- Monitor annual budget and financial projections and develop realistic financial forecasts for proper project planning.
Education
Bachelor’s degree - accounting
MA Degree - Human resource and Organizational Dev’t (In progress…)
Certified MuleSoft Developer -
Certified Java Developer -
Skills
- Software Development
- Version control
- Application Development
- Problem-Solving
- Testing and debugging
- SQL
- API Design and Development
- Amazon Web Services
- RDMS Development
- Teamwork and Collaboration
- Databases: Oracle, MongoDB
- Programming Languages: Java
- Product Development
- Gathering Business requirements
- Analysis
- Design
- Development
- Documentation
- API development life cycle
- Docker
- Kubernetes
- CI/CD practices
- Jenkins
- Rabbit MQ
- RESTful web services
- SOAP web services
- Maven
- Salesforce
- Mule ESB flows
- Elastic Search (ELK)
- Okta
- Azure
- Anypoint Studio
- GIT
- Java 81
- J2ee
- SQL Developer
- Coaching
- Stockroom management
- Merchandising process
- Customer relationship building
- Event planning and execution
- Performance management
- Talent analysis
- Hiring and training
- Merchandise execution
- Financial monitoring systems
- Internal controls evaluation
- Risk assessment and mitigation
- Audit execution and reporting
Timeline
MuleSoft Developer
Craft Software
09.2022 - Current
sales & customer service Manager
Macys Inc
02.2017 - 08.2022
Sales supervisor
Macys Tyson Corner
04.2016 - 01.2017
Sales Floor Lead
Macys Tyson Galleria
05.2015 - 04.2016
Finance and adminstration departement Manager
MMFI Financial Institution
05.2008 - 04.2015
Internal Audit Departement Manger
MMFI Financial Institution
03.2005 - 04.2008
Bachelor’s degree - accounting
MA Degree - Human resource and Organizational Dev’t (In progress…)
Certified MuleSoft Developer -
Certified Java Developer -
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