Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ermias Girma

Chicago,Illinois

Summary

Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated Recreation Supervisor with experience developing and implementing activities for patrons. Created work schedules for staff and event schedules for patrons. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

8
8
years of professional experience

Work History

Lyft and Uber

Driver
01.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Valet Supervisor

Standard Parking
06.2016 - 10.2018
  • Trained junior staff in customer care, driving and parking operations to uphold standards.
  • Answered guest's questions about property amenities and services.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Enhanced customer service based on feedback from guests.
  • Helped staff customize plans for specific groups based on age or ability level.
  • Skilled at working independently and collaboratively in a team environment.

Cashier

Seven Eleven
11.2015 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Arts - Computer And Information Sciences

Alpha University College
Ethiopia
05.2015

Skills

  • Verbal and written Communication
  • Driving and transportation
  • GPS and Route Planning
  • Vehicle Inspection
  • Safety Protocols
  • Schedule Management
  • Client Relations and Retention
  • Product Knowledge
  • Money Handling

Timeline

Lyft and Uber

Driver
01.2019 - Current

Valet Supervisor

Standard Parking
06.2016 - 10.2018

Cashier

Seven Eleven
11.2015 - 05.2016

Bachelor of Arts - Computer And Information Sciences

Alpha University College
Ermias Girma