Ermilisa Figueroa
Pensacola,FL
Summary
Dynamic Resort Auditor at Hilton Hotels Corporation with a proven track record in financial records oversight and regulatory compliance. Expertly identified control gaps and implemented strategic improvements, ensuring 100% accuracy in general ledger entries. Adept at project management and effective schedule management, driving operational excellence and enhancing audit processes.
Overview
11
11
years of professional experience
Work History
Resort Auditor
Hilton Hotels Corporation
01.2001 - 09.2004
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Adapted plans and schedules to meet changing priorities of work objective
- Analyzed data and findings to prepare reports detailing financial information.
- Followed established auditing processes to meet internal and regulatory requirements.
- Executed audit phases and entered data into accounting software for analysis.
- Communicated with auditee staff to obtain necessary information for audits.
- Provided journal entries and performed accounting on accrual basis.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed observations and evaluated supporting documents to supplement audit findings.
Assistant Manager
Hilton Hotels Corporation
01.1999 - 12.2001
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative/Night Auditor
Hilton Hotels Corporation
01.1994 - 01.1999
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Provided journal entries and performed accounting on accrual basis.
Education
No Degree - Nutritional Science
Southern University of New Orleans
New Orleans, Louisiana05-1990
No Degree - Financial Management / Accounting
Delgado. Community College
New Orleans, Louisiana05-1989
Skills
- Strategic resource management
- Financial records oversight
- Supplier relationship management
- Project management
- Work prioritization
- Disaster response coordination
- Effective schedule management
- Financial management
- Time management
- Expense tracking
- Documentation and reporting
- Expense management
- Revenue management
- Client relationship management
- Regulatory compliance
- Task delegation
- Strategic project planning
Timeline
Resort Auditor
Hilton Hotels Corporation
01.2001 - 09.2004
Assistant Manager
Hilton Hotels Corporation
01.1999 - 12.2001
Customer Service Representative/Night Auditor
Hilton Hotels Corporation
01.1994 - 01.1999
No Degree - Nutritional Science
Southern University of New Orleans
No Degree - Financial Management / Accounting
Delgado. Community College