Summary
Overview
Work History
Education
Skills
Certification
Websites
Organizations
Languages
Hobbies and Interests
References
Timeline
Generic

Ermin Mujanović

Ocean City,MD

Summary

Enthusiastic and dedicated professional with a strong background in customer service, leadership, project management, and soft skills training. Seeking opportunities to leverage skills and experiences to contribute effectively to a dynamic team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Dough Roller Restaurants
Ocean City, MD
06.2025 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS Toast system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Contact: Manager - Jake Howe, 410 430-3154

Hospitality Worker - Server & Bartender

De Lazy Lizard
Ocean City, MD
06.2024 - 07.2025
  • Kept section and bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new servers & bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Contact: Manager: Sidney Briemann, 443 623-6215

IT Technician

Eriscom
Tuzla, BiH
01.2025 - 06.2025
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Reviewed code, debugged problems, and corrected issues.
  • Used NodeJS, MongoDB & other to develop and manage databases.
  • Developed unit test cases for testing and automation.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed functional databases, applications and servers to support websites on back-end.
  • Provided software application engineering and maintenance for development lifecycle.
  • Provided fully functional Web applications for Sales Tracking.
  • Contact: Team Lead: Emina Oštraković, emina.ostrakovic@sunrise.net / +38761238296

Learning and Development Specialist

Eriscom
Tuzla, BiH
01.2025 - 06.2025
  • Trained and mentored new personnel hired to fulfill various roles.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Provided coaching and mentoring to employees.
  • Created and oversaw Soft Skills training programs for employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Contact: Team Lead: Emina Oštraković, emina.ostrakovic@sunrise.net / +38761238296

Delivery Specialist

Virgin Pulse now Personify Health
Tuzla
01.2024 - 06.2024
  • Work with Account Managers to assess Client Needs.
  • Design, Implement and Execute Client Needs.
  • Assess & Report Results of Implementation.
  • Improve and Readjust based on Feedback.
  • Contact: Team Lead: Alycia D'Amato, alycia.damato@virginpulse.com / +14016801460

Social Media Manager & Designer

OnCallSolutions
Tuzla
03.2023 - 12.2023
  • Creation and implementation of social media plan.
  • Design and creation of visuals and infographics.
  • Recording and publishing testimonials.
  • Communication with employees & possible recruits.
  • Contact: Team Lead: Damir Šabić, damir.sabicc@gmail.com / +38761955367

Learning Coordinator

OnCallSolutions
Tuzla
02.2021 - 12.2023
  • Handle Education and Onboarding of new Hires.
  • Support in Floor Manager related Tasks.
  • Handled audio and video identification during customer interactions when required, especially in cases where agents faced challenges with difficult customers.
  • Developed workforce training programs to improve organizational efficiency.
  • Provided subject matter expertise on all company projects, partners, and education plans.
  • Contact: Team Lead: Damir Šabić, damir.sabicc@gmail.com / +38761955367

Education

Bachelor of Electrical Engineering - Telecommunications

Faculty of Electrical Engineering
Tuzla, BiH
05.2026

Highschool -

JU Gimnazija "Jovan Dučić"
Doboj
06.2018

Skills

  • Soft Skills Training
  • Organizational Management
  • Human Resources
  • MS Suite
  • Graphic Design
  • Project Leadership
  • Project Management
  • Team member support & improvement
  • Learning & Development
  • Hospitality Skills
  • Customer Service Skills

Certification

  • Soft Skills Trainer Candidate, 2021-08-01, 2022-11-01
  • Soft Skills Trainer, 2021-08-01, 2024-01-01
  • Learning and Development Professional 2024-11-01 - present

Organizations

  • EESTEC LC Tuzla
  • EESTEC International

Languages

  • Bosnian/Serbian/Croatian, Native or Bilingual
  • English, Full Professional
  • German, Full Professional
  • Spanish, Elementary

Hobbies and Interests

  • Soft Skills
  • Project Management
  • Scrum & Agile methodologies
  • Satisfied Customer Service
  • Foreign Languages
  • Music
  • NGO's
  • Design & Drawing
  • Healthy Lifestyle
  • Traveling

References

References available upon request.

Timeline

Server

Dough Roller Restaurants
06.2025 - Current

IT Technician

Eriscom
01.2025 - 06.2025

Learning and Development Specialist

Eriscom
01.2025 - 06.2025

Hospitality Worker - Server & Bartender

De Lazy Lizard
06.2024 - 07.2025

Delivery Specialist

Virgin Pulse now Personify Health
01.2024 - 06.2024

Social Media Manager & Designer

OnCallSolutions
03.2023 - 12.2023

Learning Coordinator

OnCallSolutions
02.2021 - 12.2023

Bachelor of Electrical Engineering - Telecommunications

Faculty of Electrical Engineering

Highschool -

JU Gimnazija "Jovan Dučić"

Similar Profiles

CREATE PROFILE
Ermin Mujanović
Want your own profile? Build for free at Resume-Now.com