Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ermin Santiago Tirado

Cleveland,Ohio

Summary

Hardworking employee, enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

Ricoh USA
03.2023 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Compiled reports analyzing performance data and presented findings and results.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Recorded and maintained relevant notes for each client and work order.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Service Consultant

Waterway Carwash
05.2022 - 03.2023
  • Discussed options with clients and determined appropriate plans.
  • Provided information about service procedures and expected timelines.
  • Applied advanced skills and knowledge of softwear I was given to use on daily basis.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Sales Associate

The Home Depot Inc
06.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.

Assistant Photographer

Center For Arts-inspired Learning
11.2020 - 03.2021
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Reviewed images and selected best frames to present in client portfolio for purchase.
  • Collaborated with photographer and art director to assist with daily tasks.
  • Assisted photographer with [Number] shoots per month.

Education

High School Diploma -

Facing History High School@Charles Mooney
Cleveland, OH
05.2021

Skills

  • Customer Needs Assessment
  • Store Opening and Closing
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Cultural Sensitivity
  • Service Recommendations
  • Listening Skills
  • Handling Customer Complaints
  • Multitasking and Organization
  • Technical Troubleshooting
  • Accurate Documentation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Technical Support Specialist

Ricoh USA
03.2023 - Current

Service Consultant

Waterway Carwash
05.2022 - 03.2023

Sales Associate

The Home Depot Inc
06.2021 - 05.2022

Assistant Photographer

Center For Arts-inspired Learning
11.2020 - 03.2021

High School Diploma -

Facing History High School@Charles Mooney

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Ermin Santiago Tirado