Ermina Dzinovic
Phoenix,United States
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Loan Document Processor 4
Wells Fargo
Phoenix, AZ
06.2020 - 11.2022
- Provided detailed Quality Review for First Mortgage loans.
- Examined and verified information in loan application and closing documents.
- Worked with third-party vendors to address and clear loan closing requirements.
- Identified errors and suggested appropriate edits.
- Complied with safety regulations in terms of document control, strictly following corporate procedures and federal rules.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Loan Document Specialist
Wells Fargo
Phoenix, AZ
02.2020 - 06.2020
- Managed document processes through scanning, filing and transmitting while following all standard procedures for Small Business Commercial Loans.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Identified errors and suggested appropriate edits.
- Properly prepared and shipped records for storage at offsite facilities.
- Volunteered to work on special projects and took on additional tasks to assist SBL department.
Real Estate Specialist
Aerotek
Phoenix, AZ
11.2019 - 12.2019
- Verified vendor accounts by reviewing documentation and contacting Human Resources for Income verification.
- Ensuring phone number corresponds to company listed. Contact companies to gather documentation. Verbally verifying borrower's employment. Evaluates financial details and background of borrower to verify accuracy against borrower's data and observe discrepancies. Performed any administrative tasks as required by Real Estate Fulfillment Manager.
Quality Specialist
JPMorgan Chase
Phoenix, AZ
10.2010 - 10.2019
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Verified accuracy and integrity of supplied data against established standards.
- Prioritized rush requests on audit files on First Mortgage files and create mortgage checklists to meet deadlines and maintain quality standards.
- Examined and verified information in loan application and closing documents.
- Conducted audits on all mortgage documents such as flood insurance, title documents, Mortgage Insurance and all other documents and reported findings to Mortgage Processor specialists and Mortgage Closer's specialists.
Bankruptcy Analyst Auto Finance
JPMorgan Chase
Phoenix, AZ
04.2005 - 10.2010
- Determined necessary repossessions on qualified bankruptcy accounts.
- Worked closely with bankruptcy attorneys to review documents and made all required corrections.
- Trained team members in Fair Debt Collection Practices Act and Bankruptcy Code for optimal compliance.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Processed payments when customers intention is to keep vehicle. Delivered exemplary customer service over phone by offering payment arrangements in order for them to keep possession of vehicles.
Administrative Assistant
JPMorgan Chase
Phoenix, AZ
01.2000 - 04.2005
- Kept reception area clean and organized to offer positive first impression to every visitor. Answered incoming telephone calls, questions and client's inquiries. Managed and anticipated clerical needs of company employees, including copying, faxing and file management. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction. Managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures. Assisted with variety of administrative tasks.
Education
Certificate - Banking
Gateway Community College Maricopa Skill Center
Phoenix, AZ 05.1998 -
High School Diploma -
High School
Bosnia And Herzegovina 09.1984 -
Skills
Quality Controlundefined
Timeline
Loan Document Processor 4
Wells Fargo
06.2020 - 11.2022
Loan Document Specialist
Wells Fargo
02.2020 - 06.2020
Real Estate Specialist
Aerotek
11.2019 - 12.2019
Quality Specialist
JPMorgan Chase
10.2010 - 10.2019
Bankruptcy Analyst Auto Finance
JPMorgan Chase
04.2005 - 10.2010
Administrative Assistant
JPMorgan Chase
01.2000 - 04.2005
Certificate - Banking
Gateway Community College Maricopa Skill Center
05.1998 -
High School Diploma -
High School
09.1984 -
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