Ermin Bibuljica

• Working with several MSP contractors to provide full spectrum support to commercial centers, shopping centers, large and small businesses as well as home office users and home office setups
• Responsibilities include full technical service for any issue on site, including networking, hardware, VOIP, printers, shared folders, servers, user management, and troubleshooting proprietary software issues.

• Tier 1 technician responsible for monitoring and working on tickets in the que, answering helpdesk calls, routing requests and tickets to correct admin teams and shipping/receiving computers and peripherals to remote/work-at-home users
• Responsibilities also included inventory management, granting/revoking door badge access, resolving issues with mail machines and printers and setting up dual factor authentications for users.

• Support analyst helping clients with full MSP service focusing on remote office configurations, printer and wi-fi setups as well as data backup and recovery. Along with software and hardware support, consulted clients on website and social media presence and brand awareness, creating SEO and footprint reports.

• Support for software and hardware issues including remote access and clinical application troubleshooting
• Daily tasks included resolving account issues, software misconfigurations, hardware malfunctions as well as VPN and virtualization assistance for remote care workers and physicians.

• Helping clients with full MSP service focusing on remote office configurations, printer and wi-fi setups as well as data backup and recovery
• Along with software and hardware support, consulted clients on website and social media presence and brand awareness, creating SEO and footprint reports., Daily work includes cellular and VSAT modem configuration, router configuration, cable termination, BOM packing as well as looking after the inventory levels and logistics required to ship these to remote sites in Canada and the US
• Responsible for shipping and storage logistics
• Responsible for all cross-border and remote site paperwork and shipping prep, working closely with booking houses and transportation companies to ensure materials reach sites on schedule
• Planning and coordinating the storage of materials due to limited space and security requirements was another main aspect of the role.

• Compucom
• ENMAX Windows 7 Implementation
• Deployment tech responsible for AD updates, inventory management and OS deployment at various Enmax locations in and around Calgary
• Special machine builds for traders and white glove clients includes hardware and software upgrades, along with video card and ram upgrades for field users
• Suncor, NAO Divestiture Project
• Suncor technician responsible for providing support to the Centrica acquisition team in multiple capacities including field deployment and inventory management, deployment support, application transition support as well as facilitating communication between the multiple teams to ensure consistency and facilitate issue resolution between the two
• TransCanada Windows 7 Deployment Project
• Airdrie team lead responsible for the imaging, packaging, and shipping of hardware for Canadian field sites
• Responsibilities included shipping and receiving of various hardware as well as hardware upgrades and Windows 7 deployments in the Airdrie office and the TransCanada Tower.

• Windows 7 Deployment Project.
• 2011 Evergreening Project