Summary
Overview
Work History
Education
Skills
Workauthorization
Languages
Timeline
Generic

Erminia Jolliff

Barstow,CA

Summary

To obtain employment as a customer service specialist in a dynamic company. Results-orientated customer service specialist expertise includes: Strong track record for positive relationships with diverse customers resulting in improved customer retention and loyalty. Proven ability to manage a high-volume workload in a calm and constructive manner with a solid record of success in problem solving A committed team member who consistently achieves customer service goals and adds significant value to the bottom line

Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.

Meticulous professional with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and accounting software.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact

Overview

28
28
years of professional experience

Work History

Administrative Services Projects Coordinator

First Choice Ambulance
Canal Winchester, United States
11.2019 - 01.2024
  • Administrative duties establishing the business, procuring and processing payments for billing other companies and patients, needed supplies, securing and processing deeds, soliciting, awarding and verifying work of contractors.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Researched and prepared reports required by management or governmental agencies.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Team member prefeeder operator

westrock
Lancaster, United States
03.2018 - 10.2020
  • I help to produce high quality boxes in a timely matter
  • Operated a die cutting machine to cut cardboard into specific shapes and sizes.
  • Ensured safety protocols were followed at all times in accordance with OSHA regulations.
  • Created custom boxes and containers from corrugated cardboard to meet customer specifications.
  • Provided training to new employees on proper use of equipment

Waitress/cocktail waitress/phone orders cash

Marias Mexican Restaurant
Lancaster, United States
10.2016 - 12.2018
  • Took food orders over the phone.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Greeted customers and provided menus.
  • Served alcoholic beverages responsibly in accordance with state laws
  • Presented food and beverages to guests at tables.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff

Waitress/cocktail waitress/phone orders

Fiesta Tropicana
Lancaster, United States
06.2016 - 09.2018
  • Customer service, took orders at tables and over the phone, served drinks, cleaned, cashed out customers with cash and credit cards.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Assisted in seating guests at tables or booths.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Pre School Assistant Teacher

Community Action Program
Lancaster, United States
07.2006 - 05.2011
  • Profound ability to maintain a safe, clean and healthy environment for children, hands-on experience in encouraging students' positive self image, proficient in responding to individual student's learning, physical and emotional needs
  • Computer: MS Word and Excel
  • Plan and implement programs that meet the physical, emotional, educational and social needs of children
  • Provide children with equipment and participate in classroom activities
  • Organize a monthly schedule of activities
  • Supervise and maintain attendance records
  • Communicate with parents regarding progress and problems
  • Encourage students to utilize appropriate health, safety and nutrition practices.

Cashier/Server

Walmart Supercenter
Logan, United States
09.2001 - 08.2006
  • Help customers select the right electronic equipment, providing information about products and promotions, answering to inquiries
  • Preventing thefts, handling inventories, and keeping the store clean and organized
  • Respond to customers' questions and concerns and provide them with proof to back up your claims
  • Input sales orders into the computer software and track them through delivery or pick-up processes Sort and count currency and coins
  • Issue receipts and change to customers, count and reconcile cash at the beginning and ending of each shift.

Cashier/Office Assistant

Winners Hotel and Casino
Winnemucca, United States
07.1999 - 06.2001
  • Responsible for monitoring and logging in all cash that came into the office that was destined to be deposited into the bank
  • Dependable, reliable and honest cash office worker Excellent with calculations, strong eye for detail
  • Strong communication skills
  • Thorough when doing spreadsheets or any mathematics

waitress/Host/Cashier

Headwaitress/Cocktail
Winnemucca, United States
01.1996 - 06.1999
  • Performing for people or dealing directly with the public
  • Greet customers, present menus, and explain daily specials to customers and Answer questions
  • Take food and beverage orders from customers, Relay food and beverage orders to the kitchen staff
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas
  • Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Provided accurate change for cash transactions using a cash register system.

Education

Diploma -

Winnemucca
01.1994

Medical Billing And Coding

Ohio University
Lancaster

Skills

  • Food and Beverage Industry
  • Waitressing
  • Billing
  • Administrative Skills
  • Retail Sale
  • Communication Skills
  • Sales
  • Microsoft Word
  • Order Processing
  • Nursery School and Preschool
  • Microsoft Excel
  • Computer Software
  • EMT-Paramedics
  • Contract Management
  • Program Administration
  • Troubleshooting and problem solving
  • Schedule Management
  • Warehouse Operations
  • Purchasing and procurement

Workauthorization

United States

Languages

English - excellent

Spanish -minimal

Timeline

Administrative Services Projects Coordinator

First Choice Ambulance
11.2019 - 01.2024

Team member prefeeder operator

westrock
03.2018 - 10.2020

Waitress/cocktail waitress/phone orders cash

Marias Mexican Restaurant
10.2016 - 12.2018

Waitress/cocktail waitress/phone orders

Fiesta Tropicana
06.2016 - 09.2018

Pre School Assistant Teacher

Community Action Program
07.2006 - 05.2011

Cashier/Server

Walmart Supercenter
09.2001 - 08.2006

Cashier/Office Assistant

Winners Hotel and Casino
07.1999 - 06.2001

waitress/Host/Cashier

Headwaitress/Cocktail
01.1996 - 06.1999

Diploma -

Winnemucca

Medical Billing And Coding

Ohio University
Erminia Jolliff