Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Erminia Torres

Plantation,FL

Summary

Results-driven known for exceptional ability to oversee operations, ensuring high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer service management. Excel at communication, problem-solving, and adaptability, bringing a forward-thinking approach to achieving business goals and enhancing operational efficiency. Business-minded professional tackling any job task with gusto and precision. Determined and delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Bilingual in both English and Spanish (written and verbal). Proficient in medical computer software (e.g. Microsoft Word, Teams, Excel, Eclinicals, NextGen, MediTouch and Epic).

Overview

15
15
years of professional experience
1
1
Certification

Work History

Center Manager

Cano Health
Pembroke Pines, FL
01.2014 - Current
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Recruited new employees by conducting interviews and orientations for new hires.
  • Motivated and led team members to work together to achieve targets.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Administered payroll and benefits for center staff, ensuring accuracy and compliance.
  • Resolved conflicts between customers and staff members professionally.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
  • Kept facility clean, safe, and well-organized to maximize productivity and provide a professional impression to all patrons.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Surgical Coordinator/ Medical Assistant

Healthworx
Pembroke Pines, FL
04.2010 - 09.2014
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
  • Conducted EKGs, spirometry testing, audiogram,s, and other diagnostic tests as requested by the physician.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Scheduling Venous Ablations Surgery/Pre-op Coordinator
  • Obtain Authorizations for Cardiac Procedures
  • Processing Holter Monitors
  • Processing Event Monitors
  • Obtain Retro-Authorizations
  • Coordinate Pacer Checks Appointments
  • Assisting with in-office Surgical Procedures – ex.) Thyroid Biopsies with Endocrinology
  • Scheduling medical appointments and calling inpatient prescriptions
  • Operating busy multi-lined phones
  • Accurately documenting patient data in the computer system (e.g. patient processing, maintaining medical records, billing, etc.)
  • Proficiently executing patient vital signs, venipuncture, injections, and various diagnostic procedures as needed

Education

Bachelor Degree - Health Business Administration/ Nursing A.S

Keiser University
Pembroke Pines, FL
12-2017

Associates Degree - MA (Medical Assistant Certification)

Keiser Career College
Pembroke Pines, FL
01.2007

High School Diploma -

Hialeah-Miami Lakes Senior High
01.2003

Skills

  • Operations oversight
  • Regulatory standards
  • Interdepartmental collaboration
  • Operations management
  • Staff hiring
  • Compliance monitoring
  • Facility management
  • Team supervision
  • Staffing
  • Staff leadership
  • Facility maintenance
  • Financial reporting

Certification

  • CPR
  • OSHA-10
  • HIPPA

References

Reference Upon Request

Timeline

Center Manager

Cano Health
01.2014 - Current

Surgical Coordinator/ Medical Assistant

Healthworx
04.2010 - 09.2014

Bachelor Degree - Health Business Administration/ Nursing A.S

Keiser University

Associates Degree - MA (Medical Assistant Certification)

Keiser Career College

High School Diploma -

Hialeah-Miami Lakes Senior High

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Erminia Torres