Erminio Bautista
Maywood,CA
Summary
Motivated individual seeking a career opportunity where experience and skills can be used to meet and exceed desired goals while inspiring and motivating colleagues and clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher /Customer Service Representative
Prevalent Logistics
Rancho Dominguez
09.2023 - 07.2024
- Coordinated and scheduled truck drivers to ensure timely delivery of goods
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times
- Tracked shipments using computerized tracking systems
- Maintained records of deliveries, pickups, and other related information for customer service purposes
- Developed relationships with carriers to secure reliable transportation services at competitive rates
- Provided support to drivers regarding route directions, traffic issues, road closures
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities
- Prepared documents such as bills of lading, invoices, manifests, safety reports
- Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency
- Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives
- Communicated regularly with management regarding operational status updates
- Conducted regular inspections of vehicles for safety compliance before dispatching them out on trips.
- Checked paperwork prior to dispatching crew members to maintain accuracy
- Responded to customer messages in regards to delivery issues
- TSA certified
Dispatcher /Customer Service Representative
Jet Airways of the U.S.
Los Angeles, CA
04.2015 - 09.2022
- Plan, manage and execute dispatch operations for the western region; United States, Canada, and Mexico
- Book, schedule and plan drivers to pick up and deliver loads to customers and vendors
- Inspected all documents, uploaded and forwarded them to corresponding airline and ground handling agents to ensure all required documents were present for a successful transfer of goods
- Keeping records and monitoring driver deliveries for errors or violations that do not meet TSA regulations
- Facilitate tracking and measurement of effectiveness of customer service strategies through assessment of initiative including teams input
- Lead all aspects of customer service via software, emails, and phone calls
- Enhance the implementation of new email software to increase customer service quality effectiveness
- Report all dispatching metrics daily to station managers and director of sales to inform chief executives our forwarding logistic measures in place to ensure great customer service
- TSA certified
Crew Lead - Miscellaneous
Solar
Lancaster
07.2012 - 02.2014
- Attended daily safety meetings to plan out a safe work day
- Responsible for assembly of brackets, arms, and tables that hold glass solar panels
- Grind and galvanized posts
- Drill and customize plates for PCS shelters
- Galvanize plates and posts
- Check continuity in electric cables from panels to PCS shelters
- Responsible for assisting in oil spill clean ups
- Responsible for remediation of metal brackets
- Operate various construction tools and equipment
- In charge of resizing posts with chop saw
- Installed vehicle/traffic counter in street and worksite
- Trained to work with and collaborate with safety group
- In charge of setting up cooling stations
- Installed vent covers on PCS shelters
- Responsible for logistics in the yard
- Trained to work with the Environmental and Biology team
- Supervised a team of 10 colleagues.
Warehouse Supervisor/Office Manager
GANS INK & SUPPLY CO.
Los Angeles
06.2004 - 07.2012
- Successfully fulfilled several positions starting as a stock and order puller/delivery driver, quality control, and shortly promoted to Warehouse Supervisor
- Thereafter, I developed skills to take on other positions including, Billing, Customer Service, and Office Manager
- Responsible for pulling orders ensuring accuracy of items and batch numbers
- Transport items to quality check area and look for damages or discrepancies
- Pack items into boxes, crates, pallets and ensure that they are labeled properly and accordingly
- Responsible for ensuring that damaged products are reported and isolated for return
- Responsible for all items/orders properly placed inside the delivery vehicle, freight truck, and that all associated paperwork is complete
- All shipping activities
- Operate both sit down and stand up forklift
- Managed Fed-ex and Ups stations, labeled packages, issued return call tags and consolidated all orders in system at end of day
- Collaborate with Production, Office, drivers, and freight carriers/forwarders to ensure all orders meet scheduled deadlines
- Responsible for receiving all orders via telephone, fax, e-mail and creating sales order paperwork, labels, and all necessary documentation needed to ship out efficiently
- Responsible for generating all ink formulas and inventory check of all raw materials required to fulfill formula for ink batch
- Responsible for all overseas accounts and customers by providing excellent customer service via phone or e-mail
- Responsible for generating Commercial Invoices, NAFTA (North American Free Trade Agreement) certificate of origin, and MSDS (Material Safety Data Sheet)
- Take inbound calls to assist customer with any needs or concerns and make outbound calls to follow up with customers and ensure all requirements and expectations were met and fulfilled
- Responsible for training of new personnel
- Clear and precise documentation on orders from calls received
- Took care of escalated customer requests and complaints to drive a positive outcome
- Provided customer feedback to Managers and Colleagues for customer service improvement
- Responsible for ensuring all orders placed by customer accounts are in good standing and not on hold by collaborating with accounts receivables.
Education
Limited X-Ray Technician & Medical Assistant -
American Career College of Medical Technology
03.2006
Diploma -
Bell Gardens High School
05.2001
Skills
- Customer Centric
- Strong Rapport Building Skills
- Excellent Communication Skills
- Outstanding Work Ethic
- Ability to multi-task efficiently
- Creative Problem Solver
- Extremely Organized
- Fluent in Spanish (read & write)
- Internet & Microsoft Office Savvy
- Excellent Team Player
- Leadership & Supervision Skills
- Successful fast-paced environments
- Timely and accurate delivery of tasks
- Strong Time Management Skills
- TSA Certified
- Schedule Management
- Driver Communication
- Dispatch Coordination
- Data Entry
- Route Navigation
- Route Planning
- Geographical Knowledge
Volunteer Experience
- Volunteer for The Midnight Mission homeless shelter
- Ronald McDonald House Charities
- Gregory J. Pierce Sarcoma Cancer Foundation
- Family Uniting Families
- Project Fatherhood
- Bell Gardens High School ROP Banking training at Bank of America in Bell, CA
Certification
- TSA certified
References
References available upon request.
Timeline
Dispatcher /Customer Service Representative
Prevalent Logistics
09.2023 - 07.2024
Dispatcher /Customer Service Representative
Jet Airways of the U.S.
04.2015 - 09.2022
Crew Lead - Miscellaneous
Solar
07.2012 - 02.2014
Warehouse Supervisor/Office Manager
GANS INK & SUPPLY CO.
06.2004 - 07.2012
Limited X-Ray Technician & Medical Assistant -
American Career College of Medical Technology
Diploma -
Bell Gardens High School
- TSA certified
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