Ermis De Gracia Jaquez
Cape Coral,FL
Summary
Dynamic professional with a proven track record at Talk N Fix Wireless, excelling in customer service and technical support. Adept at crisis management and performance evaluation, I drive revenue growth through effective sales strategies and hardware installation. Committed to enhancing organizational efficiency and delivering exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Representative And Administration
Talk N Fix Wireless
Passaic, NJ
01.2024 - Current
- Delivered frontline customer support through effective management of incoming calls and emails.
- Resolved service and billing complaints by adjusting bills and processing refunds.
- Generated monthly revenue through handling special orders in person and via telephone.
- Assisted customers with product selection, transactions, billing, returns, exchanges, and technical support.
- Exceeded service goals by applying best practices in customer service, sales, and employee management.
- Configured and installed hardware, software, systems, networks, printers, and scanners to optimize performance.
- Directed users through basic troubleshooting tasks in response to assistance requests.
- Implemented security measures including firewall configuration and virus protection updates.
Manager of Operations
E&e Lawn And Landscape
Trenton, NJ
01.2022 - 12.2023
- Coordinated meetings between internal teams and external stakeholders as needed.
- Managed performance evaluations for 15 employees, enhancing professional development opportunities.
- Led crisis management initiatives, effectively resolving operational disruptions with minimal impact.
- Facilitated cross-departmental collaboration to improve communication and organizational efficiency.
Education
High School Diploma -
Padre Pio
Dominican Republic06-2018
Skills
- Customer service
- Technical support
- Hardware installation
- Billing management
- Network troubleshooting
- Sales strategies
- Performance evaluation
- Crisis management
- Effective communication
- Online sales strategies
- Hardware configuration
- Database management
- System installation
- Project management
- Problem-solving abilities
- IT asset management
- Professionalism
- Self motivation
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sales Representative And Administration
Talk N Fix Wireless
01.2024 - Current
Manager of Operations
E&e Lawn And Landscape
01.2022 - 12.2023
High School Diploma -
Padre Pio
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