Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Lee

LUMBERTON,North Carolina

Summary

Dedicated CNA with extensive experience at Favorite Healthcare Agency, skilled in vital signs monitoring and compassionate patient care. Proven ability to enhance patient satisfaction through effective communication and empathy, while ensuring safety and comfort. Committed to promoting independence and dignity, consistently delivering high-quality support in diverse healthcare settings.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Diligent [Desired Position] with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.

Overview

15
15
years of professional experience

Work History

CNA

Favorite Healthcare Agency
05.2025 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

CNA

Clipboard Health
04.2025 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

CNA

Kare LLC
07.2023 - Current
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Documented patient information and care activities in electronic health record.

CNA

Autumn Care of Fayetteville
01.2024 - 01.2025
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

CNA

IntelyCare
06.2022 - 01.2023
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Customer Service Representative

Eclerx
10.2018 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

SYKES
02.2013 - 06.2017
  • Improved resolution time with effective problem-solving for customer complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative Mentor

Terminix
09.2010 - 12.2012
  • Reduced overall call times by implementing effective problem-solving techniques in a timely manner.
  • Conducted thorough follow-ups with clients to ensure all outstanding matters were resolved satisfactorily.
  • Leveraged in-depth product knowledge to provide accurate information to customers, ensuring they made informed decisions based on their needs and preferences.
  • Mentored junior team members by sharing insights and experiences, boosting overall productivity and fostering a supportive work environment.
  • Scheduled and rescheduled appointments for at home services for clients.
  • Collected payments and processed refunds, if neccessary

Education

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
10-2018

No Degree - NUrsing

Robeson Community College
Lumberton, NC
10-2012

GED -

Edgecombe Community College
Tarboro, NC
10-2012

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Timeline

CNA

Favorite Healthcare Agency
05.2025 - Current

CNA

Clipboard Health
04.2025 - Current

CNA

Autumn Care of Fayetteville
01.2024 - 01.2025

CNA

Kare LLC
07.2023 - Current

CNA

IntelyCare
06.2022 - 01.2023

Customer Service Representative

Eclerx
10.2018 - 08.2022

Customer Service Representative

SYKES
02.2013 - 06.2017

Customer Service Representative Mentor

Terminix
09.2010 - 12.2012

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy

No Degree - NUrsing

Robeson Community College

GED -

Edgecombe Community College

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Tiffany Lee