Ermy Ortega Perez
New York,NY
Summary
Proven leader in parking management and customer satisfaction, adept at boosting revenue and operational efficiency. At Center Park, implemented cost-saving strategies and optimized staff scheduling, enhancing service quality. Skilled in budgeting and possesses keen attention to detail. Demonstrates exceptional accuracy in financial transactions, as evidenced by previous role at ASSOCIATED SUPERMARKET.
Overview
7
7
years of professional experience
Work History
Valet Parking Manager
Center Park
10.2020 - Current
- Implemented cost-saving measures by negotiating contracts with vendors for uniforms, equipment, and other necessary supplies.
- Coordinated with maintenance teams to ensure timely repairs of equipment, reducing downtime and lost productivity due to technical issues.
- Boosted revenue through effective upselling of additional services such as car washes or detailing packages.
- Optimized staff scheduling in accordance with business needs, ensuring adequate coverage during peak hours while minimizing labor costs.
CASHIER
ASSOCIATED SUPERMARKET
01.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Order Processor
THE CECIL RESTAURANT
06.2017 - 01.2018
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Education
Associate of Science - SCIENCE
Hostos Community College of The City University of New York
The Bronx, NY06.2022
Skills
- Customer Satisfaction
- Parking Management
- Operational Efficiency
- Budgeting and finance
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Valet Parking Manager
Center Park
10.2020 - Current
CASHIER
ASSOCIATED SUPERMARKET
01.2018 - 03.2020
Order Processor
THE CECIL RESTAURANT
06.2017 - 01.2018
Associate of Science - SCIENCE
Hostos Community College of The City University of New York
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